Question about Maytag Neptune MAH5500B Front Load Washer

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Water stays in drum after cycle is complete and odor

We have maytag front loader MAH 5500 that retains water in drum after cycle is complete( you can hear it when turning drum) and we were getting odor untill we cleaned drum with online instructions. Is the water normal or do we have a pump or check valve problem?

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I think from what you have said, that you have a pump problem. The water pump on most washers collect all sorts of bits and pieces including small coins. You may be able to clean out the pump if it is not a sealed unit.

Posted on Dec 02, 2008


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2 year old may tag washer when first starts up it has a sulfer odor and we are on city water????

Stagnant water is collecting in base of drum, which will give off sulphides between washes.check penny trap for any coins buttons trapped , thus may prevent complete emptying.also if you have not already consider if you are in a hard water area, if you are the calcium build up on the internal parts will retain these impurities more than a clean machine so bleaching will only part cure the will need to add something like calgon into the machine periodically.dont overload machine and check water levels on rinse cycle.if the water doesn't fill nearly half way on final rinse you may need to check if the pressure switch has any water in it as this will prevent air pressure being right so filling will be affected on rinse cycles.maybe too much info here but some of this May be of use to you.

Jan 26, 2015 | Maytag Washing Machines

3 Answers

Water stsys in drum

Wow, you have the most problematic washer ever built. This washer was the actual demise of the Maytag Company. What happened was that when Maytag built these washers the drum was at an angle that it retained a large amount of water the drum. This caused problems with odor, bacteria and mold. There was a large class action lawsuit launched against Maytag to the point that they quit producing the washer and ultimately were facing bankruptcy, which they eventually filed for.

In regards to your problem, unfortunately there is no solution. The water residual in the water cannot be removed, the only thing you can do is make sure the door is left open, this may help in evaporating some of the water... another solution is to take a cup of chlorine bleach and poor it in the washer. "DO NOT ADD CLOTHES!" Turn on the washer to a normal wash cycle. When this has completed then make sure that the first wash you do after this a white load in case there is a residual of bleach... if there is mold on the door seal use a bathroom cleanser that will remove mold... DO NOT LEAVE CLOTHES IN WASHER FOR EXTENDED PERIODS OF TIME... THEY WILL SOUR AND YOU WILL NOT BE ABLE TO REMOVE THAT SMELL ONCE IT GETS INTO CLOTHING!

I wish I had better news for you, but my guess is that you purchased this second hand and were not told of this inherent problem.

Apr 19, 2014 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Water sounds drum

This Liquid in the drum to balance it on spin, all Maytag front loader have it.

Dec 14, 2013 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Nearly new front load Maytag Neptune doesn't seem to pump out completely i.e. spinning the drum produces sloshing sound. Clothes are clean, there is no odor and no water is visible in machine but this...


Did this always seem to happen since you got it, or is it something that just started recently?

If it has always been present, this may be normal for that particular machine. Although there is a water pump in the machine, it will not be able to pump out all the water since it would start sucking air and there would still be water in the hose.

If the machine is not level side to side, and esp. front to back, all the water would not find its way to the pump. Front loaders have the drain fitting at the rear, so a bit of forward tilt would leave water in t tub.

If it has just started, look at an obstruction in the drain hose / pipe. The water pump has to pump the water up, but if it encounters an obstruction, it may not be able to get all the water out before the cycle timer moves on.

Are you able to attach a garden hose (ran outside) to the drain hose (duct tape work well), and lay it down on the floor? How much water drains out then? Do you still have the sloshing sound afterwards? If you do, then this is likely normal for your washer. If not, then water pump may not be doing its job like it should.

Sep 10, 2010 | Maytag Neptune MAH5500B Front Load Washer

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Neptune MAH 4000AWW works good but some whater is left

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You can use Affresh to clean your front loader. Deposits of soap and other such things can be stuck around the inside tub of your washer. Try this product, it works great on all front loaders. Use very hot water with the Affresh pellet with no clothes and run the machine through a cycle. Also helps with any stagnant water smells. Put the Affresh pellet inside the machine, not in the soap dispenser.

You can give me a ‘very helpful’ rating for the free help, can't you. Thanks.

Apr 11, 2010 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

My Maytag Neptune front loader always retains water after the rinsing cycle is complete. This has lead to mold in the door gasket and a moldy smell. Is it normal for water to stay in the machine after the...

pump is probably clogged not allowing all water to drain out. Should never see water in the tub at the end of a cycle. About once a month you should run your washer through a cycle with hot water and bleach. Doing that should keep the moldy smell down.

Mar 15, 2010 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

Problems with mildew around the rubber and terrible odor to the laundry after washing. Also, hear water sloshing when turn the drum by hand.

Front loaders are known for building up mold and the smell.
It’s caused by using liquid detergent which is made from animal fat. Use powder. And use the minimum amount.
It’s caused by using fabric softener. Dilute it 50/50 with water.
It’s caused by the water remaining in the tub between washes. Leave the door open to allow it to dry. .
Pull the rubber door seal back and clean the mold off .

Oct 13, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

How can i fix my washer myself?

The washer will not ever completely drain according to Maytag. A certain amount of water stays in the outter tub for balancing the machine for final hyper-spin. However if the machine is not spinning all of the water out and your clothes come out sopping the long thread I typed out to another person's about 2-3 questions up on the same topic

Dec 11, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Odors on the clothes after washing in Maytag front loader

The brand of your front loader is not that material on this issue. What is happening is that your old top load washer may have used as much as 45 gallons of water per cycle, while some front loaders use as little as 12. Because of the low water use, you must cut back on the additives you are using. Use only 1 tablespoon of HE detergent (even less if 2x or 3x detergent) per load. If you use fabric softener, use only 1 teaspoon per load. Odor on clothes after wash is indicating that the detergent and or softener has not been fully rinsed out. If you throw a load of washed towels into your machine and start a cycle without any soap, then stop the cycle, you should not see any suds. If you do, there is obviously soap left in the clothes. With bath towels, the towels are used to absorb clean water off a clean body. They do not need soap when you wash them, and never use fabric softener on towels.

Oct 23, 2008 | Maytag EPIC MFW9700S Front Load Washer

1 Answer

I have a Maytag Neptune Front Load Washer. It spins the water out of my clothes good, but when the Washer stops and I take my clothes out, when I spin the inside by hand I can hear water between the drum...

water sound when spinning by hand totally normal, they use water as a counter balance, built into tub assy. as far as the mod/midew odors a few things things can help, first make sure youre using an HE detergent(HE detergent specially formulated for front loading machines) odors can be attributed to excessive amounts of detergent not completely broken down during the cycles, leaving the door ajar between cycles will also promote better air flow through the unit. and lastly using this product. new to the market made just for the front loading washers .

Mar 23, 2008 | Washing Machines

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