Question about Nortel i2004 IP Phone

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Extension says phone is busy when it is not being used

I am unable to put calls through to a phone on our network as it says the line is busy when it is not. calls can be made from the phone but not to it

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  • david288 Dec 05, 2008

    thats what i had to do there was no way to fix it via handset, thank you

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  • 33 Answers

This is a service provider issue contact the service provider

Posted on Dec 02, 2008

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I have put a main greeting on my Norstar M7310 phone for all 5 incoming lines, however one of our incoming lines has grabbed a personal message form another extension and callers get that personal message...


You need to know what extension is causing the forward directly to voice mail. Chances are that this extension has ringing lines programmed to it and the forward on busy is to voice mail. ANY PHONE THAT HAS RINGING LINES SHOULD NOT BE SET TO FORWARD ON BUSY. If they happen to be on the phone when a call comes in it will go straight to their personal mailbox.

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Go On Hook +Press 712 + Ext. No. + # then go Off Hook

3. To Oustide CO Line: All calls will be diverted to Outside Line (eg. Mobile Phone/Home Phone)

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How to use the to transfer phone calls


Call transfer on Norstar phones works by:

  1. Answer call
  2. Press the [Feature] [7] [0] (or simply press the [Transfer] button below phone display)
  3. Dial the number where you want to transfer the call
  4. Stay on line if wishing to speak to the person
  5. Press the [Rls] button to complete the transfer
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I bught a kx-ta824, I just have one CO line and i want to put 4 extensions , but i couldn't. I can just recive 1 call and then the line sounds busy.


With one CO line you can only make or receive one external call at a time. You can have extensions connected on intercom calls, but once your CO line is in use, anyone calling in will get a busy signal, as will anyone in the office trying to make an outside call. You'll need additional CO lines if you want to have several outside calls going on at once.

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Multi line system and phone still rings while I'm on another line


courtney,

Unfortunately if the receptionist is using priority call (f69) there's not much you can do. Priority call is an administrator programmed function that overrides when your on a call and when the set is in do not disturb. Maybe bribing the receptionist might be in order.

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It probably is the phone extension line (from the wall)
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Again you need to test phones using a known working phone cord. When you rule out the circuit and line cord then you can only point to the phone itself or the demarc point.

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Internal intercom


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