Question about Rio Forge Sport Digital Media Player
I just put on some new songs and all was working fine.. when all of a sudden it won't turn on and it says upgrader on the screen. When I plug it into the computer I believe it says Rio in safe mode. Any suggestions on what I should do.. I am trying at the moment leaving the battery out for 20mins and seeing if that helps.. but so far nothing has worked.
UPGRADER is a mode that purges the firmware from the Rio player prior to flashing the unit. Firmware is basically the operating system for the player, so if it is corrupted any number of things can occur. You can enter UPGRADER mode to update the firmware on your player by holding down the MENU button when you power the Rio ON. Flashing the player in this mode erases all content. Try the following to get the unit out of UPGRADER mode, if powering OFF the unit will not correct it. ALL PLAYERS - If you accidentally entered UPGRADER mode, turn the unit OFF and then back ON again. - Download the latest version of the firmware for your player and upgrade the unit. Visit http://www.digitalnetworksna.com/support/rio - It may be necessary to run the firmware update more than once. - This process may erase content from your player. - If the player is detected by the computer, it is recommended that you format the player, which WILL erase content from the player. - Macintosh user's try flashing the player on a PC. FLASH MEMORY PLAYERS - Remove the battery and replace it, this will reset the unit. The Rio Forge, Rio se510, Rio Cali [Black Rio Stick], and Rio Chiba [Black Rio Stick] can lock up causing the player to be unresponsive. If this occurs there are two things that need to be performed to resolve the issue. First you want to remove power from the player this includes the battery and a USB connection for 20 minutes to reset the player. There is a capacitor on the player that stores a charge that holds the player in the locked state. By waiting the duration the capacitor will discharge and the player should function as normal. Second you will want to upgrade the firmware to the latest version and format the player to prevent future occurrences. HARD DISK DRIVE PLAYERS - If you have a Carbon, Nitrus, Eigen, or Karma, use a paper clip to reset the unit. Your Rio will power off automatically when it has been reset. It may be necessary to connect the player to AC power and then reset the player if it will not turn on. If you are still unable to have the player exit UPGRADER Mode, then try it on another computer. UPGRADE FIRMWARE - Connect to the internet - Go to http://www.digitalnetworksna.com/support/rio/ - Click on the appropriate player - Click on the FIRMWARE tab [showing by default] - Click on the latest firmware file [example: RioForge_firmware_133.exe] - Click SAVE when prompted - From the SA
Posted on Feb 27, 2007
Warning Warning Warning - I take no responsibility if you melt your Rio with this solution, but it worked for me. I kept getting the UPGRADER message for my Rio Forge and would try all sorts of combinations to get it to work. Usually after about 15 minutes of fiddling with it, it would work. But then I also noticed that my Rio Forge would start after it had been in my pocket for a while. I remember reading some people's theory that the connections get weak. So, I took the memory card and battery out, and pointed the hair dryer at the insides for about 5 seconds. Now it works fine. I am so happy, I just love my little Rio player. I hope it never dies.
Posted on Jun 10, 2009
I keep getting update
Posted on Nov 12, 2008
If your Rio upgrader message (on Rio carbon 5GB, Pearl,2.5GB etc - hard drive players only) is not fixed by the other methods posted (resetting etc) then try replacing your hard drive, with a CF card, because you have probably broken it.
Everybody says that this does not work but it definitely does!
My Rio got dropped and I completely buggered the hard drive so after reading many forums saying that it didn't work I read one that said that someone had told them that sandisk ultra II ones worked (very vague!)
Because I had nothing to lose I went out and bought a 1GB sandisk Ultra II CF card. I then took apart my rio and replaced the hard drive with the CF card. Still not thinking it was going to work I plugged it into my computer and installed the latest firmware (from the rio website) and then HEY PRESTO!!!!!! it works.
I have yet to try an 8GB ultra II card but when I do i will keep you posted.
If you don't believe me then I don't blame you but If you send me a request then I can send you pictures and more details...
Rio will live on
Please give any comments, I would love to hear them
Posted on May 13, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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