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I have a Lexmark 2500 series printer. There is one printing job that I try to cancel. When I chose the cancel option, the status of that job changed to deleting... and has been like that for the last 24 hours. It is first in the queue and nothing else get to be printed. How do I remove that printing job from the queue? Thank you.

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Hi,
I assume you've turned everything off and back on again, including the printer and the job is still stuck.

For windows XP,
click on the start button, click on run
type
net stop spoolsv
click OK
wait 30 seconds
click on the start button, click on run
type
net start spoolsv
click OK
Open the printer and refresh the print queue, has the job cleared?

If not we will need to clear the temporary spool files from the spool folder.

click on the start button, click on run
type
net stop spoolsv
click OK

The usual path to the spool folder is
C:\WINDOWS\system32\spool\PRINTERS,

Delete the files in this folder only, if you are not sure do not delete them.
Close this window.

click on the start button, click on run
type
net start spoolsv
click OK

Alternatively, if you are comfortable using the run command, do the following in sequence. Be very careful what you type *.* means everything in the folder.

net stop spooler
del %SYSTEMROOT%\system32\spool\PRINTERS\*.* /q /f
net start spooler

/Q - for no prompt
/F - to force the deletion

Posted on Dec 02, 2008

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