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Check BIOS for Optical drive. Press F key noted on boot screen to enter. If it's not noted there, you need to check physical connections. Might just need to be re-seated with power disconnected. Re-check BIOS and make sure to save before exiting.
If it is noted in BIOS and Windows still fails to see the drive. Run a thorough virus scan, then boot into Safe Mode by pressing F8 during startup. Go to Device Manager, and select Show Hidden devices under the View tab. Delete all drives and reboot. Windows should say new hardware found and install.
This should take care of the problem if there is nothing wrong with the drive. Replace or seek professional support is not, and good luck
From your description I understand that the DVD drive is not working and you have code 39 error in device manager.
Do not worry, run the following fix on the pc and then restart the notebook. http://www.techiesspot.com/filez/cddvdfix.reg
it might be a lens problem , if it was working ok before for sometime then its a drive related issue hardware try changing the drive go to ebay find a cheap one like under 60 bucks , also try checking with drive info tools
I beleive that this code is being displayed under the Device Status in the Properties window of the DVD Drive in Device Manager.
If it is so, you need to do some modifications with the Registry to resolve the issue and I am sure that the issue will be resolved with this.
However, since you had not specified the Operating System which is installed in the Notebook is Vista or XP.
However, I am providing the links which includes the steps for both Vista and XP to edit the registry to resolve the issue with Error Code 10 with the DVD Drive in your Notebook.
Removing Upper and Lower Filter in XP :
You need to perform the steps listed under Advanced Troubleshooting to delete the Upper and Lower filters.
Removing Upper and Lower Filter in Vista :
You need to perform the steps listed under Resolution in the link above.
You may not find both the Upper and Lower filters according to the instructions links provided above.
Delete the ones among the Upper filter or Lower filter or both which you find in the locations mentioned.
This should solve the issue...
Hi, i use an HP pavillion dv6000 with Optiarc dvd rw ad -7561a ata (light scribe). i tried installing a softwear after which my dvd rom will not work it was complaining of driver corruption. i did uninstall and re- installed th driver from the system hard drive. but it will not install correctly. my computer can also not read drive E anymore. can some one help please.