Question about T-Mobile Dash Smartphone

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T-Mobile Dash White Screen, Not Re-setting!

I am overseas in Afghanistan and trying to help my son back home with his phone. His Dash phone screen just turned white for no known reason, he has not dropped the phone or caused any damage to it. We tryied re-setting it following factory and online directions and no luck, just the white blank screen. The phone charges but that is it, nothing else works. Also the battery was removed for 24 hours and nothing. He removed the sim card to use it on an old phone and for a strange reason the sim card was also bad and he lost all his info, but was lucky that T-Mobile store replaced it for free. He did not have the phone with him when he visit the store, he explained the issue and all they said was that he may need another phone.
Will greatly appreciate the help, thanks!

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  • clswee125 Dec 07, 2008

    My Dash Smartphone freezes up in the WHITE SCREEN.The phone will not do anything when this happens. The only way I can power down, is when I take out the battery.

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  • 625 Answers

If your screen is white then the lcd cable probably is not seated all the way.

Follow this guide and just reseat your lcd cable instead of replacing the lcd screen:

How to Replace T-mobile Dash LCD Screen

Posted on Dec 19, 2008

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I recieved a T-Mobile Dash by HTC and i placed my step son's sim card into my new cell phone to see if it works. i got my own sim card and i removed my step son's sim and placed my own in the cell phone...


Have you tried to go to cellular phone repair shop? You said it was replaced by your cell service provider and still didn't work into your mobile? I suggest you to open line your cellphone, tell the technician to open line so that whatever simcard you want to be place on your mobile it will recognize or read it.

Please rate me!

Nov 26, 2010 | T-Mobile Dash Smartphone

1 Answer

Dash goes back to home screen from every application


Ah! sounds like your home screen is set for 10 secs. try going to settings, than to home screen. than scroll down to "time out"... you can set how long you want your phone to stay in an app. you can even set it to never and it will only close a program if you end it yourself.

hope this helps.

Jan 20, 2009 | T-Mobile Dash Smartphone

2 Answers

Won't stay on/ blank screen


2 things-

If the screen is blank white then the cable is probably loose: Follow this guide but just reseat the lcd cable

How to Fix T-mobile Dash LCD Screen

For the software issue:

The Windows Mobile installation may be corrupted.
The only way to fix that problem is by re-installing the windows software on the phone.
You can get the software for the T-mobile dash at the following link: http://www.t-mobile.com/wmupgrade/

Nov 12, 2008 | T-Mobile Dash Smartphone

2 Answers

My tmobile wing won't turn on


If you have an SD card in your phone take it out and try turning it on. You can take it out when you see it going back to the white t-mobile screen. Once the device is on and to the home screen you can insert the card again.

Oct 28, 2008 | T-Mobile Wing™ Smartphone

1 Answer

T-Mobile N95 8gb just a white screen


either replace the whole lcd screen at a nokia care centre or at a mobile phone store. cost at nokia care centre would be over $200 and at a phone store it would probably be over $150.

if the phone stops at the white screen it is usually a problem with the crystal diode in the lcd screen.

Jul 25, 2008 | T-Mobile MDA Vario Smartphone

1 Answer

T-mobile dash


Did you do the MASTER RESET?

1. PRESS AND HOLD BOTH SOFT KEYS.
2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS)
3. RELEASE THE TWO KEYS SOFT KEYS.
4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)

- If this does not work you can try to flash the phone back to factory. Look up TMOBILE DASH factory flash.

May 16, 2008 | T-Mobile Dash Smartphone

3 Answers

Tmobile dash frozen on WINDOWS(DIRECT TOUCH TECHNOLOGY SCREEN)


do a sw reset....its possible it was damaged when it was dropped in the water, but not likey....

turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it down.....press the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white writing......press the green button....it will get you in your phone but it will erase your info as a result....

Nov 23, 2007 | T-Mobile Dash Smartphone

1 Answer

Dash stuck on the green screen


do a sw reset. turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it down.....press the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white writing......press the green button....it will get you in your phone but it will erase your info as a result....

Nov 19, 2007 | T-Mobile Dash Smartphone

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