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Not sending or receiving faxes

I have a Pitney Bowes PB4512 (plain paper digital copier/fax/printer). It isn't receiving or sending faxes. I have tried an alternative fax in the same phone socket and it works. I have also swapped the cables over, but the fax is still not responding.

When I dial out it makes the appropriate noise and then an undeliverable report shows after several attempts at re-dialing. I have asked somebody to send a fax to me, but they say it is dialling but not coming through.

There doesn't appear to be anything in the trouble shooting section of the manual and I wondered if you had any ideas on the problem

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  • sam2812 Dec 03, 2008

    I don't know. The fax has been working fine and then stopped receiving. I know it isn't the plug-in port as I have tried an alternative fax in the port and it works fine. I have also swapped the port cables in case it was that, but it still doesn't work, which suggests that there is a fault with the machine rather than the port.



    I wondered if anybody has an idea of what I should look if it is likely I can make a quick fix to the machine without calling for out of house assistance.

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Is it a DIGITAL phone line?

Posted on Dec 02, 2008

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