HP Design Jet 500- ODD issue- Cuts off the sheet too early at 4-6
My Client has an HP Design Jet 500 that has the following issue(s)- serial # SG54M9101R
cuts off the sheet too early at 4-6 feet this occurs in “freehand and Illustrator”- It also happens in “Photoshop and Acrobat on occasion” they are running Mac 10.4.8 software- no updates in the last 2 years No changes in OS This happens in “Freehand and Illustrator” predominantly, on occasion she is able to convert graphics to rasterized Photoshop file and print graphic
She sets custom page sizes for graphics prior to printing. Always allowing a few inches over the exact graphic size and select in Printer dialog box to “Remove Top/Bottom Blank Areas”.
There have been two types of things the printer does.. One, it stops printing all and acts a though the job is complete. Two, on a rare occasion, the printer power shuts off and when power is turned back on it acts as if the job was never printed and begins again. In the second instance is generally when she has sent 2 or more copies to print.
Please let me know your opinions; other IT companies in the past have blamed memory – I think it may be; however, communication or software comes up first in my opinion. What is your opinion?
Re: HP Design Jet 500- ODD issue- Cuts off the sheet too...
In my experience with Adobe products and DesignJet Printers, you have to go to Effects in the Printing Preferences and change Resizing Options from Actual Size to Print Documents On: page size that you want.
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What you need is the 500-SHEET Laser jet Tray CE530A, It automatically print on two different types of paper such as plain paper and glossy brochure paper without manually loading paper trays for each print job. And Save time and improve the performance of individuals and work teams with the increased paper capacity of this 500-sheet paper tray from HP. With more sheets of available paper, users spend less time refilling paper trays. I hope to hear from you soon.
for this issue to resolve power off the printer , remove all cartridges check the contacts in the ink station assy,try cleaning with a lint free cloth,try replacing cartridge and if the issue still persists
conduct service test for ink station assy if the result is negative replace the ink station assembly.
You could also get repetitive Ink Cartridge Error messages if the
Ink Cartridge is leaking.
>Check carriage axes usage reached 100%? check carriage warn out position, feel old? replace it. > Check carriage assm play..feel over play replace carriage bushings & lubricate it. > Check carriage stuck in service station?, find out the reason shoot the problem.
There is a workaround for this problem by tricking the printer.
The paper sensor, on my printer model hp4500 seems to only sense the paper at the beggining of the print job.
What I did to trick the printer to print on odd size paper is slide the paper adjuster to 8.5 and put a regular white sheet in. Then put your odd size paper under it. When you print your document set the number of copies to 2 and print.
The printer is going to sense that the paper is correct, and start the job.
Here is the tricky part... once the first 8.5x11 sheet is almost all the way through quickly slide the paper adjuster over to match the size of your odd width paper. The printer should pick up the odd paper and print the second copy. Fool you printa! You should be able to do batches of odd paper size under the first 8.5X11.
I hope this helps.
I got a solution from the states. Can't just remember where but it was an ebay search that brought it up. If I get a chance I'll try to look it up. - be prepared to get your hands dirty with this one!
The problem I was fixing at the time was to convert a HP Des. Jet 330 to the colour version - 330c and changed the belt at the same time as that was well frayed. Got the belt from a firm in Ripon (N. Yorks) - pretty cheap and very quick delivery. The conversion worked fine and the client tells me the machine is running extreemly well - I should have charged more!