Question about HP DesignJet 500ps (42 in.) InkJet Printer

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HP Design Jet 500- ODD issue- Cuts off the sheet too early at 4-6

My Client has an HP Design Jet 500 that has the following issue(s)- serial # SG54M9101R

cuts off the sheet too early at 4-6 feet
this occurs in “freehand and Illustrator”- It also happens in “Photoshop and Acrobat on occasion”
they are running Mac 10.4.8 software- no updates in the last 2 years
No changes in OS
This happens in “Freehand and Illustrator” predominantly, on occasion she is able to convert graphics to rasterized Photoshop file and print graphic

She sets custom page sizes for graphics prior to printing. Always allowing a few inches over the exact graphic size and select in Printer dialog box to “Remove Top/Bottom Blank Areas”.

There have been two types of things the printer does.. One, it stops printing all and acts a though the job is complete. Two, on a rare occasion, the printer power shuts off and when power is turned back on it acts as if the job was never printed and begins again. In the second instance is generally when she has sent 2 or more copies to print.

Please let me know your opinions; other IT companies in the past have blamed memory – I think it may be; however, communication or software comes up first in my opinion. What is your opinion?

Thank you!

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  • Tech-Nicole Dec 12, 2008

    Same problems - any more idaes? printer just stops; cuts, and resets....

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In my experience with Adobe products and DesignJet Printers, you have to go to Effects in the Printing Preferences and change Resizing Options from Actual Size to Print Documents On: page size that you want.

It's a weird bug that never seems to get fixed.

Cheers,
Mike

Posted on Dec 12, 2008

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