Question about HP DesignJet 500ps (42 in.) InkJet Printer

1 Answer

HP Design Jet 500- ODD issue- Cuts off the sheet too early at 4-6

My Client has an HP Design Jet 500 that has the following issue(s)- serial # SG54M9101R

cuts off the sheet too early at 4-6 feet
this occurs in “freehand and Illustrator”- It also happens in “Photoshop and Acrobat on occasion”
they are running Mac 10.4.8 software- no updates in the last 2 years
No changes in OS
This happens in “Freehand and Illustrator” predominantly, on occasion she is able to convert graphics to rasterized Photoshop file and print graphic

She sets custom page sizes for graphics prior to printing. Always allowing a few inches over the exact graphic size and select in Printer dialog box to “Remove Top/Bottom Blank Areas”.

There have been two types of things the printer does.. One, it stops printing all and acts a though the job is complete. Two, on a rare occasion, the printer power shuts off and when power is turned back on it acts as if the job was never printed and begins again. In the second instance is generally when she has sent 2 or more copies to print.

Please let me know your opinions; other IT companies in the past have blamed memory – I think it may be; however, communication or software comes up first in my opinion. What is your opinion?

Thank you!

Posted by on

  • Tech-Nicole Dec 12, 2008

    Same problems - any more idaes? printer just stops; cuts, and resets....



1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

In my experience with Adobe products and DesignJet Printers, you have to go to Effects in the Printing Preferences and change Resizing Options from Actual Size to Print Documents On: page size that you want.

It's a weird bug that never seems to get fixed.


Posted on Dec 12, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Hp 9050 laser jet stacker error

Probably just a bad sensor or dirty sensor causing the issue.

Stacker or stacker/stapler output bins

For the 3,000-sheet stacker or 3,000-sheet stacker/stapler, the output bins are the upper bin (face-up) and the lower bin (face-down).

The upper bin (face-up) is the top bin on the stacker or stacker/stapler. This bin holds up to 100 sheets of paper in face-up order as they exit the printer. A sensor causes the product to stop when the bin is full. Product operation continues when you empty or reduce the amount of paper in the bin.

Lower bin (face-down) is the lower bin on the stacker or stacker/stapler. This bin holds up to 500 sheets of paper and can stack or staple jobs. This bin is the default output bin.

Aug 19, 2014 | HP Stacker For LaserJet 9040/9050/9500...

1 Answer

Hp design jet 500 error code 5613?

System Error: 56:13
Error in the Drive Roller Encoder Sensor quadrature.
Corrective Action: Try the following:
Switch the Printer Off and wait a few minutes. Switch the Printer
On again and check if the Error Code has disappeared.
If the Error Code continues, replace the Drive Roller Encoder

sounds like the media motor encoder is dirty or has failed , there are videos on you tube on how to get to the sensor ,OR if your not up to it I would recommend Belmonte Business equipment as being much cheaper than HP to resolve your issue

Nov 29, 2012 | HP Hewlett Packard Designjet 500 42" Wide...

1 Answer

My design jet 500 says I am out of ink, when in fact 3 of 4 are full, why does this happen and is there a way around this issue

hi, for this issue to resolve power off the printer , remove all cartridges check the contacts in the ink station assy,try cleaning with a lint free cloth,try replacing cartridge and if the issue still persists conduct service test for ink station assy if the result is negative replace the ink station assembly. You could also get repetitive Ink Cartridge Error messages if the Ink Cartridge is leaking.

Venkateshwar, hp technologist, contact:+91 0086427911

Sep 21, 2011 | HP DesignJet 500 InkJet Printer

2 Answers

HP Laser Jet 1100 - Pulling Multiple Pages thru when printing

Just by Cleaning and changing the Pickup roller
Click here and Follow the steps.
Please rate my response!!!

Jan 29, 2010 | HP LaserJet 1100 Printer

1 Answer

Printing a custom size card with a C7280,

There is a workaround for this problem by tricking the printer.
The paper sensor, on my printer model hp4500 seems to only sense the paper at the beggining of the print job.
What I did to trick the printer to print on odd size paper is slide the paper adjuster to 8.5 and put a regular white sheet in. Then put your odd size paper under it. When you print your document set the number of copies to 2 and print. The printer is going to sense that the paper is correct, and start the job.
Here is the tricky part... once the first 8.5x11 sheet is almost all the way through quickly slide the paper adjuster over to match the size of your odd width paper. The printer should pick up the odd paper and print the second copy. Fool you printa! You should be able to do batches of odd paper size under the first 8.5X11. I hope this helps.

Jun 05, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer


I got a solution from the states. Can't just remember where but it was an ebay search that brought it up. If I get a chance I'll try to look it up. - be prepared to get your hands dirty with this one!

The problem I was fixing at the time was to convert a HP Des. Jet 330 to the colour version - 330c and changed the belt at the same time as that was well frayed. Got the belt from a firm in Ripon (N. Yorks) - pretty cheap and very quick delivery. The conversion worked fine and the client tells me the machine is running extreemly well - I should have charged more!

Dec 12, 2008 | Office Equipment & Supplies

1 Answer

Avery Ink Jet Magnetic Sheets - 3270

It worked fine for us on an Epson. We printed about 40 sheets fed one at a time. Do not stack the sheets in the feed hopper, they stick together because of the magnetism.

There is no template because the material is not die cut. It is just full 8.5x11" sheet size.

Feb 04, 2008 | Avery DesignPro Deluxe CD-ROM...

Not finding what you are looking for?
HP DesignJet 500ps (42 in.) InkJet Printer Logo

455 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides