Uninstall your current firmware and replace it with an older version of it, the manufactors site will have an archive of firmware that dates back incase newer firmware isnt compatible with your desktop setup.
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Uninstall if there was an earlier installation done. It is best to make sure that the wireless mouse is working on another PC so as to confirm if there is any fault on the OS having a corrupt program. Also if files are missing due to a virus within then it will not install properly. Once confirmed, try and restore the PC to an earlier set date. Now install and then connect the mouse. if there is no response then there is fault in the OS. Also check the USB ports seperately to be working
Please try to RESTORE the PC to an earlier set date. If this can resolve SCAN the PC for corrupt files that have crept in to destry files in the OS.
If this has happened you will need to reinstall the OS and the drivers for the optimum performance.
Switch ON the PC, boot the PC in
'Safe Mode' by continuously tapping F8 button after you switch On.
Let windows boot in Safe Mode and log in to windows.
Go to 'Start'--->Programs--->Accessories--->System Tools--->System
Here you will have to check "Restore computer to an earlier time' and
Now you will find one Month Calendar window with Dates below, go to
the previous month by clicking the '<' sign in the upper left hand
corner of the Month Calendar and select any date that you see in Bold.
detail of that particular date should show "System Checkpoint" and
time on the right hand side box. Select that date.
Now, Click on Next and System Restore will start and windows will take a
Windows would have set a restore point b4 it installed this update. Take it back to before that date and when windows tries to update again have a look at what the updates are and untick the one for the keyboard. Microsoft doesnt alyaws get it right with updates
Windows system restore will take your computer back to the settings it had before you first installed the mouse software. It should give you a list a restore points (dates) by date and by application that was installed on your computer over a period of months, possibly years (haven't tested that out yet). So everytime you install an application you have the option of undoing the install even if uninstall doesn't work. The beauty of it is that it doesn't change any of your documents, emails, personal data under your user files. I can only speak for Vista and windows7 OS. Can't rtemeber if XP has this - probably not.
If you have downgraded, it means you reformatted your hard drive and installed a new operating system. Now you must go to Sony's site and download the drivers for the motherboard, as they are not included in Windows. You should be able to find your model at this link: http://esupport.sony.com/perl/select-system.pl?PRODTYPE=1,24,26,66,9,70,5,72
there seems to be alot of firmware issues with alot of razors products at the moment, use another keyboard for the minute and navigate to their site, downgrade your firmware to the one that worked. or alternatively restore your computer to a restore date that occured before you installed the new firmware/drivers.