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How two wire 2 phone lines to onewall pug - Lands Phones

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If you can't wire the lines into the back of the wall outlet, the easiest way is to buy an plug in phone socket with a double outlet on it then use 2 extension leads.

Alternatively you can replace the single wall outlet with a double gang unit then run your extensions from it although you should not do this if it is the main phone company inlet point.

Hope this is FixYa.

Posted on Dec 02, 2008


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I just installed a replacement At&t EP 5962 2 line, answering answering device telephone. Line 2 does not get a dial tone. I installed it into proper / same as before outlets and both lines light...

There may be damage to the wiring of line 2 (either in the building or on the phone). Are both lines wired to one jack or are they separate? Do you have any other jacks that have line 2 connected (preferably as single line jack) in the building?

I like to use an old single line corded phone that does not use a power adapter. (As long as the EP5962 corded base will work without power (POTS), it might work for the tests below. You might want a simpler phone to carry around.)

If the lines have separate jacks, try switching line 1 and line 2. (Connect your Line 2 jack to the Line 1 input on the phone and vice versa.) If line 2 doesn't give a dial tone when connected to line 1, see the next set of tests. Otherwise, contact AT&T if the phone is under warranty. These phones are not meant to be user-serviced. Alternatively, plug in a different phone to the line 2 jack to test for dial tone.

Next move to another jack with line 2. Check if you have dial tone at that point. (If you do, you know the problem is at the first jack or the wiring to the jack.)

If there is no dial tone at the next jack or you do not have another jack for the line, find where your telephone service comes in. Open the service box and determine the type of connections in the box. If you are lucky, you will find RJ-11 jacks for the incoming service. Plug in your test phone and check for dial tone. If you have no dial tone or can't check the service, then contact your telephone company. They will test your line and fix it free if the probIem is outside.

If you have a dial tone, then it's an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your phone company will fix problems for a fee.

Damaged DSL filters on one line could be the cause. Similarly certain animals may have chewed on the specific wires somewhere in the line.

I hope this helps.

Cindy Wells

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Line 2 will not work in office

First check the wires. If you have not made any changes in the office (adding or changing phone equipment) then one of the wires may be crimped. Check the condition of the wire and the socket on the phone and the wall. Make sure the connectors (little bare wires) are straight and that they make a solid connection when you plug the wire in. If you have made a change in the wiring check the wire to make sure it's a four conductor wire. Look at the ends, there should be four gold connections. If it only has two in the center that is the problem.

If the wires are good then swap out the phone with another and see if the problem stays with the phone or not. If you move the phone to a wire that previously had lines 1 & 2 working and line 2 still does not work then you have a problem in that phone. If the phone works then you have a problem in the wall wiring (Call a technician then).

If the problem is with the phone check that the line is active. You can program lines not to ring or not to be active on the phone.

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First, check to see if the extension number on each phone is different. You may have two extension 11's.

Next, check that line 1 is line 1 one all of the phones, then line 2 is line 2 etc. If one phone has line line 1 showing up on line 2 then you may have wires crossed somewhere. Or if you pick up a line on phone one and line 2 goes red on one of the other phones you have wires crossed.

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-- Does this help?

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