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I recently installed drivers for my hp printer, on a compaq computer, with windows xp home edition operating system. when i was prompted to restart computer to complete the installation, i did so, and then computer restarted to only shut down, and restart doing this continuously. i then wanted to side track this repeated and automatic action, so that i may have the opportunity to execute some type of option, and was asked for administrator password. i have been unable to get passed this prompt, and i do not know the password, and previous owner doesnt remember either. how do i get passed this screen, and get my computer to run normal.

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  • donald66 Dec 02, 2008

    thank you for your input, but i cannot even get to the screen where i can type anything in, or be prompted by any options. the computer starts, checks for errors etc., then shows windows xp screen, then for a split second flashes a blue screen and shuts down again and repeats this action automatically



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Hey donald

Little more detail would be great.

Step one: WHILE THE COMPUTER IS REBOOTING AND THE SCREEN IS BLANK TAP ON THE F8 BUTTON

Step two: from the available choices choose last know good configuration and then hit enter and then enter again.

THIS SHOULD WORK.

About the password;;;;;

assuming you are pressing ctrl alt del to get the advanced login screen you can try keeping the password field empty or try default passwords like 123456, password, abc123.....

I am pretty sure the blank password will work.

If it doesnot you can try going in the safe mode and uninstalling the hp software.

once the hp software is uninstalled and the computer starts working again let me know and ill help you get the hp on to the computer as well.

Please rate as fixya if this works

Cheers
Keshey

Posted on Dec 02, 2008

  • Rakesh  Kumar
    Rakesh Kumar Dec 02, 2008

    Please do not format the system you will end up losing all the data on it.
    thats the last resort
    there are several password recovery tools that you can use


  • Rakesh  Kumar
    Rakesh Kumar Dec 02, 2008

    Using the F8 Method


    1. Restart your computer.

    2. When the machine first starts again it will generally list some equipment
      that is installed in your machine, amount of memory, hard drives installed
      etc. At this point you should gently tap the F8 key repeatedly until you are
      presented with a Windows XP Advanced Options menu.

    3. Do whatever tasks you require and when you are done reboot to boot back
      into normal mode.
    choose last know good configuration and then hit enter and then enter again.

    THIS SHOULD WORK.

    if it dont

  • Select the option for Safe Mode using the arrow keys.

  • Then press enter on your keyboard to boot into Safe Mode.



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That problem you dont need to restart the system then you will only click not at this time ebuttom that appear on your screen ok now that there is now a problem now you will have to format that system because if to say it prompt for user password i would have ask you to use the administrator now the administrator you will have to reformat or try and remove the CMOS battery first and lets see if that will work for it or the administrator try and ask that person that does he or she tampper with the administrator password before if he says no then just type in administrator in the password and if it works then thats it and if idont format it ok.Rate this solution.

Posted on Dec 02, 2008

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