Question about SanDisk MobileMate SD Plus 5-in-1 Media Card Reader (860571) Hard Drive

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Sandisk Card Reader will not work

I recently had problems downloading images from my new Canon PowerShot S3IS camera and someone mentioned that it would be easier to get a card reader. So, I bought a Sandisk "5-in-1 card reader/writer" hoping to bypass my problems with the digital camera software. Instead, now I have run into a problem with the card reader... I have installed (and reinstalled) the software from the disk that the card reader came with. The button on the card reader is ONLY supposed to be lit up when a card is "correctly plugged in" - instead the light won't go off as long as it is connected to the computer. With a card or not. The when I plug the card in the light stays lit. If I push the button then nothing happens. If I open up the program on the computer it says "The SanDisk TransferMater Monitor is already running. Connect or insert your media card to launch the application" I have also plugged in all of my cards (I bought 3 new ones with the camera". Still no luck. I will probably post my problems with the digital camera software also. I just want to get my pics to my computer - didn't expect it to be so difficult.

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  • David McCann Jan 29, 2007

    Windows XP

  • David McCann Jan 30, 2007

    The light just stays a straight green. It does not change colors or blink (although the manual says that it should go to orange and/or blink at times). Even when there is no card it stays green. The computer doesn't have anything pop up or anything like that. When I doubleclick the program in the taskbar or in the start menu it just says to insert the card.

  • David McCann Jan 30, 2007

    also.. the manual says that you can go to the sandisk website and they have troubleshooting material on there. I went to the site and they list all kinds of model number card readers... there was probably about 10 of them.. and my model number was not even listed. This model number is sddr-99 if that helps.

  • mangopeach Apr 29, 2009

    i just want to transfer my pictures to my computer. when I put the memory card in the slot, the light goes green, but no dialogue box, nothing.

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  • Master
  • 624 Answers

What operating system are you using?

Posted on Jan 29, 2007

  • tomj23 Jan 30, 2007

    XP should automatically recognize your card reader and install the drivers for it.

    I too have a Sandisk 5-in-one and it always has an amber light on while connected to the PC. A green LED should come on when you plug in a functional card. In fact when Windows detects the card it should open a box asking what you want to to do and if it should remember this action.

    Any of this describe what you're seeing?

  • tomj23 Jan 30, 2007

    I just went to the Sandisk site and it is pretty useless when it comes to the card readers. I?ve never had a problem with card readers being defective, typically the issues are with memory card, how they are inserted or the USB port the reader is plugged into.

    -Insure you are inserting the memory card in the correct slot and oriented in the correct direction. I?m embarrassed to say I?ve made this mistake a couple of times.
    -Next ensure the card reader is plugged directly into a computer USB port, not a hub or extension cable. A hub, especially an un-powered one can cause all kinds of problems.
    -Next I would make sure the USB port you are using works correctly. The simplest way is to plug use another USB port (again a PC port) that is currently running another functional USB device.
    -I have had occasions where network drive mappings or other USB devices have interfered with the reader. Try unplugging your computer from your network, and unplug any external USB drives including USB thumb drives. Then attach your USB reader with card already inserted, start your computer and test.
    -If you still have not luck try to get hold of another memory card try it in your reader. You might even try another memory card type, after all the contacts in the reader could be damaged. Try formatting it with your camera and seeing if that works. I once had a card that had been corrupted and behaved oddly in the reader. A format fixed the problem for me.
    If after doing all this I would suggest you take it back to the retailer and ask for a replacement. If you do this within a week or so they generally will comply. If not call Sandisk, tell them what you?ve done and as for a warranty replacement.

    Let us know how things work out and please don't forget to rate this post.

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