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I can't turn off HP All-n-one printer. It shows " shutting down" on the display window during all day after I sent a Fax. I believe I made a mistake during the Fax. Now any key that I press does not change anything.The control panel that shows lights on are the on and off key, the auto answer fax , the photo menu and the Ethernet. What can I do to get this problem solve.

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Removing the power cord from the wall for 5-10 minutes should clear up this "burp".

Posted on Dec 02, 2008

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My HP Laserjet 3050 used to print automatically after each fax sent a call report showing that the page(s) had sent. For some reason, after a service call, now it doesn't do that any more and I have...


Hi Dear

HP LaserJet 3050, 3055, 3390, 3392 AiO Product - How to Print a FAX Confirmation Report Description By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.
  1. Press the right arrow until Reports appears in the display, press the checkmark.
  2. Press the right arrow until Fax Call Report appears in the display, press the checkmark.
  3. Press the right arrow until Print Report appears in the display, press the checkmark.
  4. Right arrow to the option of choice, press the checkmark to save the change.
FAX call report options
  • Send Fax Only - a confirmation sheet will only print when a fax is sent
  • Never - no fax confirmation sheets
  • Every Error - default setting
  • Send Error - a fax confirmation prints when the fax transmission encounters an error
  • Every Fax - a fax confirmation sheet will print for incoming

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1 Answer

Having problem with fax machine


1. Your issue is possibly due to an un-sent message in the queue of the fax spool
a. unplug the fax and wait 30 second then plug it back in the AC socket.
2. check the display window to see if you can fax
3. Select the fax button punch in your fax number if you hear dialing then the fax is sending. Wait for a fax response.
Repeat steps 2 and 3 if not sending.
If this is a multifuncitoning device clear all printing on the PC and try fax again.

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Make sure your your phone line is ANALOG not DIGITAL

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hi, i would like to know if you have an HP officejet 6300 fax icon???if you have try to print the document using the fax icon DO NOT used the normal HP officejet series icon.if you did used the fax icon it will display the FAX dialog box,input the necessary information needed.just follow the window..
i believe you can now send the fax..

send me feedback for further troubleshooting....

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You can try resetting the printer.
Step 1. Unplug the power cord at the back of the printer while the printer is still on
Step 2. Press and hold the # and 6 button on the printer while the power cord is disconnected. And keep holdig the two buttons until you plug in the power back again.
Note : do not release the # and 6 when you plug the power cord back in. keep holding the two buttons until the printer would turn on then turn off or the printer would say anything about "reset"
Step 3. Try sending a fax after the successful reset of the printer

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ok....sent document as in as a fax?

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Your Line Interface Unit (L.I.U.) is bad. The part # is C9138-60001. Google for part availability.
1 Open or remove the left side door.
2 Remove one screw at the left of the formatter board.
3 Disconnect the flat flexible cable from the connector.
4 Rotate the LIU around the hooks to remove.

It's about a 5 min job. Good Luck.

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