Question about Brother MFC-465CN InkJet Printer

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MFC 465N - Cannot load the MFC Suite

When trying to instal this printer and scanner the disk stalls after connecting the USB cable to the computer. It won't let me go any further. I managed to connect the printer from control panel but cannot load the scanner or the MFC Suite. I am using Windows XP. Can you please help.

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  • Anonymous Dec 06, 2008

    I have a similar problem. I get to the "connect cable" screen and can't get to the next. If you hear of a solution, please drop me a line at : thomas_h01@yahoo.com . Thank-you and good luck!

  • yinxingsheng Feb 15, 2009

    mine is vista doesn't work either !

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If you follow the directions closely you should be able to install the mfc suites w/paper port brother tech

Posted on Jan 19, 2009

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1 Answer

The scanner has quit working. Error message says printer cannot connect. Printing works find from computer. Copying too.


Switch off the scanner and disconnect the usb cable then restart your computer.

When the computer has booted up, reconnect the scanner usb. Try the scanner.

If the problem persists try re-downloading and installing the scanner software

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Set-up won't recognize that the USB cable is connected to both printer and computer and therefore printer won't work. What's up with that??


1. Confirm the USB port on the computer you are connecting your printer to is being recognized by your computer. The easiest way to do this would be to plug a known good USB Memory stick into the USB port you want to use. If you can read the contents of the USB Memory stick then the port should work. Remove the Memory stick, start the printer installation program (Make sure you don't the printer connected), want until the setup program tells you to connect the printer before you attach the Printer's USB cable.
If the printer isn't recognized try a different USB port, when picking a new USB port to try select a higher priority port, for example in increasing priority from, an external USB hub, a powered external hub, a monitor based hub, USB ports on the front of the computer, up to the USB ports at the computer rear. For USB ports on the same circuit select an USB 2.0 before an USB 3.0 port

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Pushing scanner button does nothing, and using software to scan results in a "no scanner" connected error message, even though it is connected and prints just fine.


Is it connected by a USB cable? Try a new data cable and swapping ports. If you have it connected to a print server or USB hub, try a direct connection. Scanners require bi-directional communication with the computer and are more likely to fail to respond to a problem that blocks the signal than the printer. Does the scanner light move and make the usual warm up sounds? Do you have the full software installed or a basic driver from the OS? Do you have the latest software installed?

Disconnect the power cord from both the unit and the wall outlet and the USB cable from both the computer and the printer. Wait at least 10 seconds before reconnecting (resets the all-in-one). Repeat the USB cable removal with the computer and the printer on. Reboot the computer (in case something is locking the scanner in memory).

Check if the scanner shows up as an imaging device. Click My Computer (in some versions of windows), Properties. Click the Device Manager tab. Open Imaging Device. Highlight the all-in-one and click Remove. Try scanning again. (This can be found through the control panel on other versions of Windows.)

I hope this helps.

Cindy Wells

I hope this helps.

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Printer works but scanner does not how do i install


First, make sure you have the full-featured software installed (for older OS versions) - see here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=351112&

Second - how is the printer connected to the computer? If you are using a USB cable, try a new USB cable and try connecting to a different port. If you have a USB hub or print server connected between the printer and the computer, try a direct connection. Scanners require bi-directional communication and are more sensitive to data loss issues than the basic printer features.

I hope this helps.

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The computer don't recognizes the scanner


There are a few fixes here.

First did your computer pop up saying it found new hardware when you plug the usb cable in? If no try changing the usb cable.

Second, did you install via kodak disk or let windows install it? (You will need the kodak drivers located here.)

Finally, where are you trying to scan from? Also, have you checked to see that it shows a scanner installed in device manager (right click on my computer then click on properties)?

Let me know if this works.

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The F380 is working other than the scanner. It says to check the connection, but it is all connected properly


Uninstall the printer. Plug out the USB cable from the PC of the printer then insert the driver disk of the printer and install it again as it prompts you to enter the USB plug cable. plug it in that and after that installation restart the computer.

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I read somewhere that the printer/scanner must be plugged directly into the computer in order to scan.  I tried it, and it works.  Printing can be done wirelessly, but apparently not scanning!

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Wont work


Hi,
The issue you have posted does require little more information in order to isolate the issue to fix it. Information like have you installed the printer driver and connected the printer cable to the system in your system for the printer to communicate, are you getting any error messages when you are trying to scan or print, weather you have used the printer earlier and it was working fine till the recent past or it was just being used for sending faxes only and printing and scanning was not tried earlier, However let me provide you few steps that you cold try to fix the issue.
  1. Click on start point Control Panel and click on it.
  2. In the control panel window click on the icon labeled “System”
  3. Click on the Hardware option at the top and then click on Device manager.
  4. On the device manage page check if you have any devices under “Other Devices option with a YELLOW ! mark, if so right click on the device and left click on uninstall.
  5. Close all the windows and then insert the Driver disk for the Printer in the CD/DVD Disk Drive to install the drivers for the printer.
Note: At this point of Disconnect the printer cable if it is connected to the system tower, and do not connect the cable until the installation wizard prompts you to do so.

If you do not have the Printer driver disk handy then you can download and install the printer driver form the link below:
Brother MFC-3340CN Printer & Scanner Driver USB (Free Download)
http://www.driversdown.com/drivers/10429.shtml
Brother MFC 3240C Printer & Scanner Driver USB (Free Download)
http://printers.free-driver-download.com/Brother/25079/Brother-MFC-3240C-Printer-&-Scanner-Driver-USB-v.A-Windows-98-ME.html

  1. During the installation the wizard will prompt you to connect the printer USB cable to the system tower, so go ahead and connect it.
  2. Once the installation is finished restart the computer.
Should you require any further assistance regarding the
printer or even require assistance regarding any other
computer related issue in future please feel free to
contact me I will be more than glad to assist you.

Regards

Malik Khan

Jan 30, 2008 | Office Equipment & Supplies

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