Question about Lexmark Office Equipment & Supplies

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I have a Lexmark E352dn printer. The screen showed that the Photoconductor needed replacing which I have done. However the screen still shows " 84 Replace Photoconductor " I have removed and reinserted the photocon several times turned the machine on and off several times but this hasn't helped. None of the buttons on the front of the machine work so I can't get access to menus etc.

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  • Anonymous Feb 04, 2009

    Same problem as les62.

  • Anonymous Feb 04, 2009

    Same problem. Screen says to replace photo conductor and already have done this. Is there some sort of reset code?

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The problem is that you need to reset the counter of the photoconductor unit. From the official site of lexmark, i find this solution.
Step Action 1 Enter the printer's Configuration menu:

  1. Power off the printer.
  2. On the printer's operator panel, press and hold the select button (I have a Lexmark E352dn - pattlnk_11202006_2142-select_button.jpg) and the back button ().
  3. Power the printer back on while keeping both these buttons held down.
  4. When you see the messages Performing Self Test or Busy on the printer screen, you can release both buttons.
  5. If the printer has successfully entered configuration mode, you will see a new menu with the heading CONFIG MENU at the top of the screen.
2 Press the right arrow button (pattlnk_4122007_1837-right_arrow.jpg) until you see Reset PC Cnt. Press pattlnk_11202006_2142-select_button.jpg once. You will see ResI have a Lexmark E352dn - pattlnk_11202006_2142-select_button.jpgnet/uploads/images/pattlnk_11202006_2142-select_button.jpg" alt="pattlnk_11202006_2142-select_button.jpg" class="h_mi" /> again.
The printer will display a Resetting PC Count Value message and go back to the previous screen.
once. 4 Press or patI have a Lexmark E352dn - pattlnk_11202006_2142-select_button.jpgs= on the operator panel until you see Exit Config Menu. Press pattlnk_11202006_2142-select_button.jpg once. Selecting this will cause the printer to reboot.

If the counter has been reset correctly, the printer should return to a Ready prompt.
5 If this does not clear the PC Life Warning or Replace Photoconductor message, power off the printer and attempt this entire procedure again. If the error remains after two attempts, confirm that:
  • The correct photoconductor unit is installed. The part number on the photoconductor unit should be E250X22G. If it is not, install the correct photoconductor unit into the printer.
  • The photoconductor unit has not been refurbished by a third party or is not damaged in any way. If the photoconductor unit was refurbished by a third party or appears to be damaged, try replacing it again before seeking service on the printer.
If the error persists, the printer may require service to correct the issue. Contact Lexmark Technical Support for more information.

Posted on Apr 01, 2009

  • speedycomp Feb 22, 2011

    true and the right information, many thanks

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press and hold the select button and the back button
Power on printer when you see something in the display release
you should see CONFIG MENU use arrows till you see Reset PC Cnt. Press select see Reset. hit select should solve your problem
Enter the printer's Configuration menu:

  1. Power off the printer.
  2. On the printer's operator panel, press and hold the select button (pattlnk_11202006_2142-select_button.jpg) and the back button (pattlnk_4122007_1833-back%20button%20e350_e352_e450.gif).
  3. Power the printer back on while keeping both these buttons held down.
  4. When you see the messages Performing Self Test or Busy on the printer screen, you can release both buttons.
  5. If the printer has successfully entered configuration mode, you will see a new menu with the heading CONFIG MENU at the top of the screen.
2
Press the right arrow button (pattlnk_4122007_1837-right_arrow.jpg) until you see Reset PC Cnt. Press pattlnk_11202006_2142-select_button.jpg once. You will see Reset. Press pattlnk_11202006_2142-select_button.jpg again.
The printer will display a Resetting PC Count Value message and go back to the previous screen. 3 Press pattlnk_4122007_1833-back%20button%20e350_e352_e450.gif once. 4
Press pattlnk_4122007_191-left_arrow.jpg or pattlnk_4122007_1837-right_arrow.jpg on the operator panel until you see Exit Config Menu. Press pattlnk_11202006_2142-select_button.jpg once. Selecting this will cause the printer to reboot.
If the counter has been reset correctly, the printer should return to a Ready prompt. 5
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  • The photoconductor unit has not been refurbished by a third party or is not damaged in any way. If the photoconductor unit was refurbished by a third party or appears to be damaged, try replacing it again before seeking service on the printer.

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