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Re: My gateway 1 won't even start. Returned under...
If you have backed up your data, then get a new computer and copy the data to your new computer.
It should not take 2 months to identify the fault and advise the course of action.
The cost of lost business would probably be less that the cost of a new computer.
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try other usb port, or other computer and see whether the hdd is detected. If still not, try to go to device manager ( http://www.computerhope.com/issues/ch000833.htm ), and then assign a drive letter to the hdd. After that, try to access it from Computer, if not able to access it, format it (use quick format) and then use this program to recover your files. http://www.asoftech.com/adr/
Hi Lou - It doesn't matter how long you've had it or how you've treated it. Sometimes things just fail. The clicking pretty much always means the drive is about to fail.
Move as much data (if it's important) on to another drive, such as your computers or another external drive if you have one. Once you move you data (or not) shut down the drive and do not power it up again.
Since you've had it two months I'm going to assume it has a warranty. Call the manufacturers or sellers tech support as soon as possible. They'll give you an RMA (return material authorization) and hopefully you'll have a new working drive shortly.
Good Luck and glad you made your help inquiry at Fix Ya.
If you hear a repetitive clicking noise from the disk, I'm afraid it will no longer work. That is an indication that the disk's heads are failing to read from the disk, or in other words that the disk is faulty.
If it's still under warranty you could (and should) get it replaced. Hope you have a backup of all the important files in it!
if your computer came with a motherboard disk the drivers
could be on it
click start control panel administrative tools computer
management device manager scroll down universal serial bus controllers you
could see a yellow question / exclamation mark? ! or a red X
you will need to update/reinstall drivers
right click to reinstall drivers
if you can see your usb drive but its not working
ports (com&lpt) right click update driver if this fails
to fix the problem
check the USB leads that attach to the motherboard usually
red white green black make sure they are securely seated and have no dust build
up on them dust will cause static and a lot of unforeseen problems for a
computer and its parts
First, please disconnect all USB devices and then perform
the following steps:
Click "Start" button, type "devmgmt.msc" (without
quotation marks) in the "Search" bar and press "Enter". Click
"Continue" if necessary.
In Device Manager, double click to expand "Universal
Serial Bus controllers", right click on the Host Controller, click
"Uninstall" and click "OK".
Repeat the step 2 to uninstall all items under
"Universal Serial Bus controllers". Then, restart your computer and Windows 7 will
reinstall all USB controllers automatically.
Sorry to report that the solution offered to me was referrals to companies that do data recovery but the price is too expensive for ordinary people like myself. I will have to take out a second loan in order to afford their cost! I wish I could be referred to companies who offer a more affordable/reasonable cost for data recovery for non-business owners who happen to have important documents stored in their hard drives but will not bankrupt them if not retrieved.
hello dear worldvet,
I did write the results as there are more customers working with similar problems as mine. About challenge the fee is tempting but I will not do so as I had some joy with participating and reading on the FixYa web and learned a lot from that.
bby for now / Ah2foto