I recently had messages stating that the imaging unit was low and then the message went to "Missing Imaging Unit".
I purchased a new imaging unit and installed, but the message is still showing and the printer will not start up.
I disconnected the power source, rechecked and reinstalled the imaging unit, but still not luck.
Any suggestions? thanks
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Your imaging unit has a limited lifecycle. Documentation states that it can make 24,000 B&W pages and 6,000 color. The message is telling you that you are getting close to that limit. Eventually you printer will stop printing, and your messahe will state "Replace imaging unit". This can be done by you. It is very easy to do. The imaging unit is fairly expensive: around $150 or more depending on the merchant and shipping charges.
These units are automatically reset with a fuse. When you put the imaging unit in it will completes a connection which resets the count then simultaniously blows the fuse. Sometimes the fuse blows before the reset, which is what it sounds like happened here. The machine should print normally but the error will persist until the unit is replaced with a new one. Is the the imaging unit an OEM unit or remanufactured? Whoever you got the unit from should replace it as defective free of charge. If it is OEM you might have to go through Xerox to get it replaced. I don't know if the Big Box stores will.
Hi, I had the same problem. The following Cause and solution may help you fix your machine.
All refereces to left and right are facing the front of the machine as if for normal use.
The cause is due to the connector on thtop left rear of the imaging unit. this connector is mated with a coresponding, retractable connector in the body of the machine. When you open the cover over the top of the imaging unit, this connector retracts back into the body of the machine and when you close the lid it should re-engage with the imaging unit, The problem is that it dosen;t reconnect. I have asumed that it is due wear in the connector operating mechanism. This solution was effective for my printer.
remove the topcover (after removing the colour catridges )and. remove the left hand side panel. You will see a nylon gear mechanism. Sqeeze together the nylon clip inthe centre of the gear wheel, and pull the gear about halfway off. This should allow you to move the vertical geared bar up 1 notch. .Push the gear wheel back on and try the machine to see if it works ok. All covers will need to be closed and if it works ok , reassemle the machine. Job done -about 10 to 15 mins. It tookme alot longer to find it,so some feedback would be appreciated.