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Norton anti virus said it was not working had to remove it following instructions from norton. then when i restarted computer my connection manager to bigpond wireless said install software. i uninstalled and reinstalled the cd but still cannot get it to work. the modem works on my laptop so i know its not the modem.

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  • becstar Dec 02, 2008

    This is what i did
    email From norton
    I understand from your Email that you receive error message after removing Norton from your computer.

    The issue you are encountering should occur if the product was not properly removed from the computer. This issue can occur if any of the installed third party product is interfering with the uninstallation process.

    I suggest that you remove the complete traces of Norton from your computer in a clean boot mode.

    STEP 1: Clean Boot:

    A clean boot strips Windows of unnecessary programs, settings, and services. (Services are like small programs that are always running in the background of Windows.) The Windows System Configuration Utility lets you do this quickly and effectively. If intermittent problems disappear after performing a clean boot, you can identify the offending software program or service by re-enabling them one at a time until the problem recurs. If you have lots of software and services that automatically start with Windows, expect this process to take some time; you have to reboot after enabling each service or program.

    To start your computer only with Microsoft services, please refer the provided link:

    Title: 'Links to clean boot documents'
    Document ID: 2002040815531039
    > Web URL:
    http://service1.symantec.com/support/tsg...

    Note:
    Please do not follow the Step 3 from the above document until you finish troubleshooting.

    STEP 2: Remove Norton:
    We have a Tool called Norton Removal Tool which removes all the Norton programs from the system since 2003 range of products. To remove all the installed Norton products, Please refer our below given link:

    Title: 'Download and run the Norton Removal Tool'
    Document ID: 2005033108162039
    > Web URL:
    http://service1.symantec.com/Support/tsg...
    Norton Antivirus 2008

    system tpr 32-bit operating system


    After completing this iam no longer able to connect to the internet using my desktop as my bigpond connection manager is asking me load bigpond software. the software will not load i have been on the phone to bigpond but afet several attempts they cannot help me. my modem works on laptop so they think its somethng else.

  • Francisco Cortes
    Francisco Cortes May 11, 2010

    how exactly did you uninstall norton. did you simply unistalled it from the add/remove programs or did you use a norton uninstaller utility?

    what norton version did you uninstall?

    what operating system do you have on your computer?

    have you contacted bigpond for them to guide you through the installation? are they blaming your computer for not being able to connect to internet??

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Things to try:
1. try to reinstall the bigpond software in safe mode. btw: what error do you get when trying and not being able to load the bigpond software.
2. check for errors in even viewer under 'system' and 'application' and post back with findings. look for any errors associated with failing services or drivers, or internet explorer (or firefox depending on what you use).
3. check in device manager and make sure there's not problems with your network adapter (make sure there's ? or ! signs next to the network adapter and make sure the device is working normally by looking into the status device under properties.)
4. this is probably worth to try: use system restore and go to a previous date in which everything was working fine. then uninstall norton again while in safe mode and as per directed by norton they try to connect to internet again.

5. I would be very carefull using ccleaner If you still want to use it do it as a last resort. I would also make a restore point before using it.

post back with your findings.

Posted on Dec 02, 2008

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Try these steps:

1. Uninstall it again using Control Panel -> Uninstall Programs. (BUT) Uninstall the LiveUpdate first, then the rest of the Symantec software.

2. Go to http://www.ccleaner.com/ and download the newest version.

First click on Cleaner.


This is the main feature of the program, which will allow you to optimize your system, by removing unused and temporary files. It also protects your personal privacy by removing traces of the websites you have visited and the files you have opened.
(It's important to point out that it does this without removing any files you'll still need!)

Select the button on the right, not the Analyze button, it'll look but not act on anything.

When done, then click on Registry.

This is a more advanced feature which analyses your computers registry (where windows system settings are stored) and fixes any problems and inconsistencies that exist.

Reboot even if you're not asked to - re-mount your install CD and you should be good to go.

Posted on Dec 02, 2008

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Before you can do anything, uninstall norton antivirus, go to control panel and click on it, a list of items will come up, when norton shows select remove and wait for the program to uninstall, and restart the computer, go back in and remove norton live update and any other program pertaining to norton. If you have windows 7 go to my computer and "click" on top select uninstall, and follow the outline above. Now you should be able to install the program.

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A Brief History of Norton Anti-virus


Norton anti-virus is a product of Symantec Corporation. Norton anti-virus helps you to remove viruses and malicious codes from your computer, it also protect you from online threats. Symantec programmed and launched various versions of Norton anti-virus to protect your pc and Internet Security to secure your online activities from hackers.

As per history of Norton products, it's about 25 years before Norton antivirus came on the market. The name of the first Norton anti-virus was Norton Commander, released in the year 1986, served as a standard interface for DOS. This version of Norton was invented to protect DOS from malicious programs. Norton Commander was a prototypical orthodox file manager, written by John Socha and released by Peter Norton.


Norton Commander is considered easy to use based on its constant view of two file manipulation objects at once. After starting the program the user sees two panels with file lists. Each panel can be easily configured to show information about the other panel, a directory tree, or a number of other options.


When Symantec acquired Peter Norton Computing from Peter Norton, Norton starts to develop various utilities or applications for DOS, as well as for Windows. Product activation was introduced in Norton anti-virus 2004. Spyware and adware detection and removal tool was introduced to the 2005 version. The redesign main graphical user interface and homepage hijacking protection was released with 2006 version of Norton anti-virus. With the version of 2007 windows 2000 compatibility was dropped and Vista compatibility was introduced, with anti-rootkit technology. Version 2009 and 2010 released with Sonar protection, File Insight, and rogue security software tools. The latest version of Norton anti-virus is 2011, which protect your computer being infected from facebook wall and feed.

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http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=n95
go to link above to download norton anti virus
after download double click the installer then follow the installation instruction until finish
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i hope this helpful
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This can be resolved by installing and scanning the computer using Norton 360.

Click here to download Norton 360 version 3.0

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I am unable to install symantec anti virus


1. Remove all the anti virus programes that are installed on to your computer by going to
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http://norton-removal-tool.brothersoft.com/norton-removal-tool2008.0.1.19

4. Restart the computer and then try to install it should take care of the problem, If the problem persist please do reply along with the exact error you are getting while tryin to install norton & the version of your norton & the operating system you are working on

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