I'm having the same problem ?
Have the Faxphone L80. It was working fine... sent it in for warranty work to repair a roller assembly. Hooked it back up... and now when people try to fax me they just get a constant busy signal. I can't send either... it acts like the line is in use.
This is on a dedicated phone line.
I have the phone line coming from the walljack and plugged directly into the side of the faxmachine in the "L" jack.
The display says Fax/Tel mode and shows the date like normal
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Make sure that the telephone line from the wall is plugged into "LINE" and not "PHONE" on the fax machine. You might also call the fax number from a different phone to see if you can hear the fax tones.
scroll through the menu of the machine and come to the fax settings and then and chck if the line in use is line 1 or not,the DRP is set properly according to your telephone service provider,you have the phone line connected to line 1 port of the machine,you are not using a digital line for the fax machine,if you have a TAM then set the printer to picj\k up fax calls at two more rings than your telephone.
if you want a technician to do the entire troubleshooting for you.You may get in touch with one of the techbuddies,they offer free technical support for such issues. you may get them at http://tinyurl.com/m7ghqz
Is your phone line plugged into the proper receptical on the fax? It should be plugged into the LINE slot, not the PHONE slot. The PHONE SLOT IS TO CONNECT A TELEPHONE TO THE FAX. IT IS NOT FOR THE INCOMING PHONE LINE. If your phone connection is correct, try calling your fax machine from a cell phone while you are at the fax machine. Listen on the cell to see if the fax machine picks up the line. If it does not, go into your fax machine's settings, either INITIAL SETUP FAX SETUP, or PHONE SETTINGS. You may have to try several settings to find one that works, depending on your fax machine. Try going to RECEIVE SETUP on your fax machines setup menu. Scroll through the settings, writing each down on paper. Try RING DELAY, RING TIME, NUMBER OF RINGS TO ANSWER , or any other settings relating to how your fax answers the phone line. Try changing each setting, one at a time, and try calling your fax to see if it answers. There may also be settings on your fax to set it up if an answering machine or telephone is on the same line.
To send a fax you do not need to enter anything into your fax. You have to make sure that you connect the telephone line to it's desgnated connector. You dial a number to send as if you are calling form a normal phone. If you ever get a ringing tone press start. You can enter any data trough the data registration after you make sure your fax is functioning properly.
Something is causing the fax machine to "trip" to busy. There is some type of short occuring either in the fax machine or the physical phone line itself. Unplug the fax, plug in a regular single line telephone. Call the fax number from another telephone. If the phone rings and you can talk to the other party, the problem is in your fax machine. If the call still is busy, the problem is in your wiring, either in your office or the phone company network.