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Every time i enter the cd into the drive to down load the hp photo smart all in one my tower doesnt want to play the disc

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  • 1beans Dec 02, 2008

    lets say when you get a new computer you have to add the programs that come with the computer on cd's and you put them into the tower the light goes on but then it stops and does nothing, i have no clue what to do, what i'm needing to do is add a printer to my computer and the tower doesnt add the program from the cd that i put in the tower, do you see my problem lol....

  • 1beans Dec 02, 2008

    well i tested a reg cd (music) in the drive and that dont even play but when i add it in the stereo it works i dont know how to test the program cd for the printer though! this is the only computer i have to test it on! nothing works in my tower, if my drive went out do i need to get a new tower? or can i just replace the drive? should i just buy a used drive or tower? please respond to all these questions i have regarding the drive and the tower thanks again!

  • 1beans Dec 04, 2008

    so what your saying is that i can still install the program for my printer even though my drive isn't working right? OMG i love this web site that i found with you guys helping me!!! i prob will need help finding the right web site to get the program installed, but will it cost me anything to do it that way? You dont know how much this has helped me!!! I thank all of you for helping me!!!

  • 1beans Dec 04, 2008

    what do you mean by "operating system" you mean XP? or my HP computer? i have no clue what those numbers are!!

  • 1beans Dec 04, 2008

    can you get into my computer with this info that you are asking for?

  • 1beans Dec 04, 2008

    please dont take that the wrong way, i just dont know anything about computers at all as you can tell! i'm sorry!

  • Francisco Cortes
    Francisco Cortes May 11, 2010

    is the cd read on another computer?
    does it only happen with the cd that came with the printer of with any other cd's??

    post back with the answers.. for us to follow up with you.

  • marcmcc1970 May 11, 2010

    could it be a dvd and you are using a cd player ?



2 Answers

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You don't need to replace the tower if only the cd drive unit is bad. you can have that replace for a fair price... or you can do it yourself (although if you don't know how you're better off paying for it).

Richard is right.. you can download the driver for your printer online.. if you need help with that post the make and model of your printer,aswell as your operating system and we can help you getting the page that will have the drivers

Posted on Dec 04, 2008

  • 3 more comments 
  • Francisco Cortes
    Francisco Cortes Dec 04, 2008

    I would go for a new cd drive instead of a used cd drive... you may want to check with some one that can check your pc to know exactly what is compatible with your system and that you trust.

    I would also try to get the a cleaning kit at a computer store for you to try to clean the components inside your cd drive and possible get it to work again.

  • Francisco Cortes
    Francisco Cortes Dec 04, 2008

    no.. it does not cost you a dime to dowload the software (it shouldnt).. post the make and model of you printer and we'll let you know from where you can download it

  • Francisco Cortes
    Francisco Cortes Dec 04, 2008

    post make, model, operating system. if you want to please also post the make and model of your system and we can take a look at any knowledge base from hp to find out if the problem with cd drive may be associated with firmware issue or a driver issue, (unlikely but possible)..

    by the way... have you checked windows updates website for any hardware updates for your computer? if not open the internet explorer web browser, to go tools,>windows updates> and go to custom and check for hardware updates

  • Francisco Cortes
    Francisco Cortes Dec 04, 2008

    yes... operating system is say... windows xp, vista, 2000, NT 98, 95.. etc.. I'm assuming you have windows xp.. right??

    on the front of the computer there's model number of you hp computer.. same thing for your printer.. post those numbers and the make of your printer as I know your computer is hp... I don't need passwords or anything.. I'm not trying to hack your computer.. I just need to know what computer you have to be able to research info pertaining your computer specifically!! so the more info the better.. but make and model will do!!

  • Francisco Cortes
    Francisco Cortes Dec 05, 2008

    there's always possible to hack into someone's computer so it's good that you're not willing to just share whatever info someone asks for... keep doing that, protecting yourself

    My knowledge and particularly my intergrity as a person don't allow me to do that.

    given someone your make of model or your printer or computer does not put you in any risks (your computer and printer model and name of the manufacturer are the same for thousand of printers and computers out there) so it's completely ok to share that info. even the computer and printer serial number may be ok to give out but I was not requesting for it (and that's unique for your computer and printer.)

    if you feel better doing the search on your own.. simply go to your computer/printer websites, look for support and look for driver download, enter your model and operating system as requested and you'll get what you need. I was offering to do that search for you but I understand where you're coming from so that's ok.

    good luck!! and feel free to ask... that's what we're here for.


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Posted on Dec 02, 2008


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