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I have no luck getting help from this co.I have rang to speak to tech advisor finally got through today Calvin promised to ring at 12.30pm today as yet it hasn't happened. My phone no. 0414-112-653. Maree Stanley 25 Cross St Deception Bay 4508. Case no 1133630. PC nearly 6 mnths old never been able to update it always comes up failed. Plus it failed to turn on a couple of weeks after purchase so not a happy customer.

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  • Howard Lester May 11, 2010

    Are you trying to update from the microsoft site or the Compaq site.

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I made a 5th phone call and was assisted by a tech advisor (not Calvin never heard from him) who instructed me by phone while I sat on pc. I was told I would not be charged for information it's 1st time I have rung therefore I was not prepared to pay $20.00 for an online chat.I am still not sure if pc is programmed to accept updates I installed one update manually tech rep not sure either about other updates time will tell.Thanks for being concerned. Maree Stanley.

Posted on Dec 03, 2008

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