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Re: two seconds and crash!
Sadly, we hear of this
over and over.
is due to a defective or loose magnetron causing electrical
interference and disruption in the control circuit board.
your magnetron was recently replaced, it may have loose mounting nuts
or bolts or maybe the wire mesh RF gasket was not installed or got
It may also need a new
high-voltage diode and stirrer, and the cavity may be affected.
Details covering some previous models are in their bulletin here. Even if your model is not on
the list, the same problem can occur, requiring a kit. The parts kit is
similar to this one.
(Your model may use a
different kit - this is shown for illustration purposes only).
you or someone you know decide to look into it, we have critical
information on safety, disassembly and door switches at our site, and
our link is at our
listing here on FixYa.
should also be a "mini-manual" hidden inside the unit behind the
control panel or hidden on the left side behind the grille, which is
You can find helpful
exploded view diagrams and order parts by entering your full model
it's within the magnetron portion of the warranty (usually 5-9 years)
but out of the original full warranty (usually 1 year), then your
manufacturer will cover the part cost, but not the cost to visit you or
the labor charge to do the work.
They may send
you a replacement magnetron. GE Customer Service is here.
happy to help you with free advice and we'd appreciate your
thoughtful rating of our answer.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Press the clock button for 3 seconds: the hours digit will flash. press the +/- to set hour. Press the clock button again: the minutes digits will flash. Use +/- to set. Press the clock button again. Done....
press both Hour and Min buttons simultaneously for two seconds. You will hear a beep and the timer will reset. Don't press any other buttons for twenty seconds. The display will now change from the time to the clock. Press the hour botton. The hour digit will blink. Use the Min button to set the hour. Once you have the right hour, press the Hour button again, and the minute digits will blink. Press the Min button to set the minutes. Once you have the correct time, press the hour button one last time and your time is now set.
The clue is that you have to reset the clock. You are losing power somehow. the Main Board thinks it is being unplugged and it resets the clock and you have to start all over. The fact that after so many times it will finally work tells me that whatever bad connection you have is finally getting hot enough to expand and make a good enough connection to keep working. Intermittant connections are the worse to find. A lot of trial and error to find the problem. can be bad fuse and fuse holder ( in the unit), bad outlet, loose wire at circuit breaker, loose wire at outlet. Even a loose breaker where it snaps onto the buss bar in the Breaker Box. Etc, it an really drive you nuts trying to find it. Try the unit in a totally different area making sure it is on a compleately different circuit breaker and see what it does, if the problem follows the unit, the problems is in the unit. If not, electrical problems, outlet, breaker, panel,
Sounds like the controller board has failed, assuming a circuit breaker has not tripped or fuse has not blown. If all you do is reset the clock, and then it looses time, regardless of using the microwave, then it points to the clock/controller board. If this only happens when you use the microwave portion for a few seconds, I would be suspicious of the microwave circuit, where there are several components that could cause the failure.