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Re: two seconds and crash!
Sadly, we hear of this
over and over.
is due to a defective or loose magnetron causing electrical
interference and disruption in the control circuit board.
your magnetron was recently replaced, it may have loose mounting nuts
or bolts or maybe the wire mesh RF gasket was not installed or got
It may also need a new
high-voltage diode and stirrer, and the cavity may be affected.
Details covering some previous models are in their bulletin here. Even if your model is not on
the list, the same problem can occur, requiring a kit. The parts kit is
similar to this one.
(Your model may use a
different kit - this is shown for illustration purposes only).
you or someone you know decide to look into it, we have critical
information on safety, disassembly and door switches at our site, and
our link is at our
listing here on FixYa.
should also be a "mini-manual" hidden inside the unit behind the
control panel or hidden on the left side behind the grille, which is
You can find helpful
exploded view diagrams and order parts by entering your full model
it's within the magnetron portion of the warranty (usually 5-9 years)
but out of the original full warranty (usually 1 year), then your
manufacturer will cover the part cost, but not the cost to visit you or
the labor charge to do the work.
They may send
you a replacement magnetron. GE Customer Service is here.
happy to help you with free advice and we'd appreciate your
thoughtful rating of our answer.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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To set the clock, press
on your keypad)
The colon symbol (:) will flash.
Enter time of day.
The time appears
in the window; the colon continues
again - colon stops flashing; time of
day is set !
press both Hour and Min buttons simultaneously for two seconds. You will hear a beep and the timer will reset. Don't press any other buttons for twenty seconds. The display will now change from the time to the clock. Press the hour botton. The hour digit will blink. Use the Min button to set the hour. Once you have the right hour, press the Hour button again, and the minute digits will blink. Press the Min button to set the minutes. Once you have the correct time, press the hour button one last time and your time is now set.
Disconnect the power for 30 seconds. After restoring power, do not set the clock.
If your model has an ON/OFF clock display, you can choose not to have the time displayed.
To choose this option, press the 0 pad for about three seconds. To Turn the display back on, press the 0 again.
Touch the clock pad. Enter in the correct time of day by touching the numbers in sequence. Touch the clock pad again.
Sounds like the controller board has failed, assuming a circuit breaker has not tripped or fuse has not blown. If all you do is reset the clock, and then it looses time, regardless of using the microwave, then it points to the clock/controller board. If this only happens when you use the microwave portion for a few seconds, I would be suspicious of the microwave circuit, where there are several components that could cause the failure.