Panasonic 816 reduce from 4 to 1 ring before auto attendant ans.
Our church installed a used panasonic KXTD 816 phone system with voice mail. It takes minimum of 4 rings before the machine answers. Is there any way to reduce this. We let the auto attendant /voice mail redirect the calls to the proper extension.
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I need to know what phone system you have. If it has a VM system and the model of that unit.
I am going to make a hunch here that you have a KXTD unit (816 or 1232) and a VM system that goes with it. The system will know who you are by extension number when you hit a red lit Message lamp on the phone. If it is off, use Intercom 165. In most cases you will need the password otherwise you will need to reset them. I caution you that you should get a Panasonic tech into your office to handle this for you though.
You have to check DIL in the 400 series on the 1232/816. This may be done by TRUNK GROUP or Line number. So if it is line one doing this, simply find Day DIL and if it asks for line number place 01. It will show an extension number typically 165. Hit the transfer button then hit the store button. Now this can also be done under intercept with the rings set to 1 ring. That is in the same area and the procedure is the same. You should first find what TG the line is in first, then do this. Now I am sure you want the VM to answer at some point so I would place that in the intercept Day and Night and set it for say 4 rings. By the way, these particular settings are not normally customer settings. I may also advise you to contact someone who can quickly make the changes for you. To contact me direct, call 585-216-5066.
It connects to a Panasonic Key Service Unit, pick a number, TA/TES, TAW, KXT, KXTD, and in some cases TDA/TDE/NCP. It's an analog 4-wire system phone, so it requires both voice and data pairs (a 4-pin connection) and a port on the system. You can only connect one 7130 to a system extension.
There are a couple of ways. The easiest one is to use the Panasonic voice mail system which has an auto attendant built-in. It can be programmed to answer incoming calls, play a menu and let the caller dial extensions or ring the operator. If no one answers, it can take messages and provide the voice mail for the system. The TVA system has a LAN card that can send voice mail to email. It's optional in the TVA-50 and included in the 200.
It takes so long to get an answer because you asked two different and complex questions. 1. Where do you want the call to go? It's related to question #2, but the forward either works or it doesn't...that's what the FWD/DND button is for. Your delay before it goes can ge adjusted. In our installations, we use CF-No Answer and set the ring count to 4. If you're on the phone and another call comes in, you can see it from the display and hear the soft ring. You can either answer it or ignore it and it will go to somewhere else (generally voice mail).
As far as your second question, if you have voice mail, an auto attendant can be part of the system. It's programmed at installaton to pick up incoming calls and follow a menu system called Custom service. It also functions as your voice mail system as mentioned in #1.
An auto attendant in a Panasonic brand voice mail system (TVS/TVA/TVM etc.) is controlled from the message manager's phone. It is accessed by calling 165 and dialing #6 *998
Unfortunately, your question has no hard answer. Each voice mail and auto attendant is different. For example, in TVS boxes, we use custom greetings and store day messages in 30 and night in 60. There are 100 "custom" greeting slots and 32 "company" slots in a TVS box. In the newer TVA systems, the interface is visual and custom messages get assigned sequentially. In those systems, we start with 1 day and 2 night.
So, the best answer is to find the installation instructions. If you can't, then you can step through each custom greeting for the existing one, or log into the VM system and read the database.
Generally, a 7431 phone plugs into a Panasonic KX-TD phone system cabinet. The 1232 starts as an 8 line 16 phone cabinet, the 816 a 4x8, and the 308 a 3x8. To those systems, you can add a TVx Panasonic brand voice mail system, or even a plain old ansering machine. Both would need to be probrammed by someone familiar with ringing and intercept groups in system programming.
A quick call to your Panasonic installer or dealer would be the best, as it's beyond the scope of this forum to provide instructions.
You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC
What manual did you download, where is the message located, and what is it recorded on?
A 7433 phone is just a phone, it has no messages. It is connected to a TD-816/1232 Key Service Unit and a TVS/TVM/TVA voice mail system if it's Panasonic branded.
When you call in to the TD system, the voice mail answers the call and plays the Auto Attendant greeting. Is this the one you want to change? Or do you want to change the greeting that you get after the AA answers any they dial your extension?
Each of those messages can be changed from the Message manager's box or from your own mailbox, using the codes and passwords supplied at installation.