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When i start the computer it acts like it will bopot up just fine, but just when it should be done loading and become ready to go it goes to a blank 'windows' blue screne. not the blue of dos. When I clck the mouse or hit enter or the windows button on the keyboard the error message pops up in a window saying "Msgsrv32 caused a genral fault in module USER.EXE at 0003 000035f6 I can get it to load in safe mode and have done the selective start up trouble shooting . On reboot the before windows logo shows up all the driver loading info is showing and a messgage says ' A Soundfusion chip was not found ' I have reloaded (not reinstalled) windows 98 SE . I really don't want to format and reinstall because it is a computer that belongs to a friend that is not online and uses the computer to record and play music off of CD's as a stereo and to play the window card games She had hooked up regular stereo speakers to her external computer speakers by cutting the wires and tapeing them togather . (Don't ask me how that works cuz it made me cringe when I seen that wiring job) I borrowed the computer installed a modem and used it when my PC went down due to a fired motherboard. When I gave the computer back to her and she rehooked up the speakers they did not work . I took 'normal' PC speakers and hooked them up the normal way and everything worked ok except her windows media player seemed to have been corrupted so I uninstalled it ,plugged the computer into a dailup phone line to download another player and thats when all the erors started.

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  • 2 more comments 
  • katpol44
    katpol44 Dec 02, 2008

    I don't have either a recovery DISC for this computer nor a windows 98 installation CD
    .
    What I have is a windows98SE upgrade CD . My new PC doen't have a floppy drive or I could make a startup disc . A family member of my friend gave her this computer with no software discs at all.
    I have a CD/DVD burner on my nwe PC but only have DVD/RW blank discs.

  • katpol44
    katpol44 Dec 02, 2008

    Ok I have talen care of theerror message well it's not showing up now. But windows 98 se freezes at the logon user name /password window.

  • katpol44
    katpol44 Dec 02, 2008

    While trying the last experts advice I came across the problem and was able to get this garn machine with windows 98 acting like a computer again. THANK YOU ALL for the help!!!

  • katpol44
    katpol44 Dec 02, 2008

    If I ever need help again will I have to pay again or am I a fixture around here now ??? LOL

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12 Answers

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Hi and welcome to FixYa,

Pls try:

  • boot to DOS, F8 before Windows;
  • goto C:\Windows;
  • rename *.pwl to *.org;
  • type "win" less the quotes,
  • Enter.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Dec 02, 2008

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  • 1,879 Answers

Win98 - gets corrupted easily, to fix or re-install is a nightmare.

might want try this (this is how i deal with win98's)

hope that the computer matches the requirements below:
Here's What You Need to Use Windows XP Professional • PC with 300 megahertz or higher processor clock speed recommended; 233 MHz minimum required (single or dual processor system);* Intel Pentium/Celeron family, or AMD K6/Athlon/Duron family, or compatible processor recommended
• 128 megabytes (MB) of RAM or higher recommended (64 MB minimum supported; may limit performance and some features)
• 1.5 gigabytes (GB) of available hard disk space*
• Super VGA (800 x 600) or higher-resolution video adapter and monitor
• CD-ROM or DVD drive
• Keyboard and Microsoft Mouse or compatible pointing device

win98 is a driver nightmare, going XP is less headache is looks better.

after a successful XP installation , turn off the THEMES to make things a bit faster.

Posted on Dec 02, 2008

  • monk3ybidzness
    monk3ybidzness Dec 02, 2008

    Win98 - gets corrupted easily, to fix or re-install is a nightmare.

    might want try this (this is how i deal with win98's)

    hope that the computer matches the requirements below:

    Here's What You Need to Use Windows XP Professional






    PC
    with 300 megahertz or higher processor clock speed recommended; 233 MHz
    minimum required (single or dual processor system);* Intel
    Pentium/Celeron family, or AMD K6/Athlon/Duron family, or compatible
    processor recommended



    128 megabytes (MB) of RAM or higher recommended (64 MB minimum supported; may limit performance and some features)



    1.5 gigabytes (GB) of available hard disk space*



    Super VGA (800 x 600) or higher-resolution video adapter and monitor



    CD-ROM or DVD drive



    Keyboard and Microsoft Mouse or compatible pointing device

    win98 is a driver nightmare, going XP is less headache AND looks better.

    after a successful XP installation , turn off the THEMES to make things a bit faster.



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Well the only option you have as per the status you have described is you can do a repair reinstall that means you are not going to loose any of you data and the existing windows will be repaired as its called repair reinstall.

follow onscreen instructions on

http://pcworld.about.com/magazine/2109p156id111652.htm

Posted on Dec 02, 2008

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This problem has been reported to occur on computers using various Intel processors (CPUs) in the Celeron and Pentium II families. The problem may occur more frequently on computers using Celeron 300 processors with no L2 cache.

you can check out here http://support.microsoft.com/kb/209321 on how to fix it.hope that helps thanks and Godbless

Posted on Dec 02, 2008

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I could be wrong but i think it has to do with the splice job she did. If she used tape instead off soldering it, then that tells me she didnt out alot of effort into it. Not to be mean, but thats what it seems like.

If the speakers are not made for it or are badly asembled, then it could have caused a short that may have caused a power spike or feedback that damaged the mainboard wherer the audio card chips are, along with who knows what else.

It could have corupted files or done seriouse damage, theres no way to tell for sure.

It just happened to **** out when you got ahold of it. If regular speakers work and only hers have the issue, what does that tell you?

Its her speakers.

If you feel bad, buy her some real working ones, but dont feel its your fault as it is most likely not.

Since it is windows 98 i would say, just get a new computer or build your own.

You can try re-installing 98' after backing up the files and if its just a software issue, it should be fine after that.

If the hardware is damaged then the problem will persist despite re-installation.

Good luck and hope this helps.

Posted on Dec 02, 2008

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When installing from files copied to a folder on a local hard disk (not from the CD-ROM), or during the installation of an Original Equipment Manufacturer (OEM) version of Windows 98, you may receive one or more of the following error messages:Msgsrv32 caused a genral fault in module USER.EXE at 0003 000035f6
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. visit the following Microsoft Web site:http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Posted on Dec 02, 2008

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Dear Sir/Madam,

Always u cannot uninstall window media player, internet explorer, paint, etc.....these are the default software with pre-loaded with Operating System(win 98, win XP). So it is a problem with OS itself. So try to update the OS it will be cleared. Go to microsoft.com and update your Operating System. It will ask some genuine authentication software to be installed...u just click that and double click to install it. after that it confirms your genuinety of OS and update the windows.

thanks
good luck

Posted on Dec 02, 2008

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Plz upgrade by installing your disc and change the wiring of your friends speaker

Posted on Dec 02, 2008

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WOW....
Sounds like your dealing with my mom. lol
I had this problem before i think.
Here's the steps I took to fix it:
1) Restored shdocvw.dll using a boot disk and Win98 CD. Actual command: extract /l c:\windows\system /a e:\win98\base4.cab shdocvw.dll
2) Ran System File Checker. Since I was having problems browsing the windows folder in My Computer and I couldn't click the Start button I deicided to run c:\command.com by browsing to in in My Computer. From here I typed c:\windows\system\sfc.exe and System File Checker opened.
3) Restored all files from Win98 CD successfully.

Posted on Dec 02, 2008

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I'm sure if you run the window 98 cd it will correct the prob! This wild speaker wiriing is not helping matters! You can go to F2 right at startup and choose 'safe mode', this should get the cd to load. Frankster016

Posted on Dec 02, 2008

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General Protection Fault in module USER.EXE....

A general protection fault may indicate that software or driver problem. A memory problem can also cause it.
An IE(?) upgrade (http://microsoft.com/windows/ie/default.asp) may fix it

Best regards

Posted on Dec 02, 2008

  • Lee Hodgson
    Lee Hodgson Dec 02, 2008

    the speaker wiring makes no difference apart form the clarity of the sound, feed back will cause no damage to the pc, i would advise however that you keep powerfull speakers away from the PC as the magnetic force can wreak havock with the hard drive!!!!
    The problem you are havinig is typical of Windows 98 and the setup disk will not resolve the problem.
    The machine needs a "fix" that you can only donwnload from microsoft (as mentioned earlier) that update should solve the protect issue but might not solve the media player issues.
    I would consider upgrading to XP

    kind regards


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If you have the recovery DISC for this computer try to use it and recover those missing file, if you don't have you can repair windows by using a windows 98 installation CD to repair those missing file of your operating system....

Posted on Dec 02, 2008

  • Mark Gil
    Mark Gil Dec 02, 2008

    If you can borrow a windows 98 installation disc that will to it in repairing those missing files, that will be the only way you can fix this since you don't want to format the computer....

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