Question about Microsoft Wireless Notebook Optical Mouse VSBX300008

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My Microsoft wireless notebook optical mouse is not working

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  • Anonymous Feb 14, 2009

    the usb stick lights but can't get mouse to light...so i can't use it

  • kc5onk Mar 25, 2009

    receiver lights up but mouse does not. when u first remove receiver from bottom there is a quick flash from ir in mouse then nothing. tried new batteries. microsoft 3000 optical notebook mouse. any guesses or buy a new one.

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  • 2,229 Answers

Did you check the batteries?
Is the little red light under the mouse lit when you plug it in?
Have you looked in the device manager to see if the system is recognizing it? Do this by right clicking on "my computer" and left clicking on "properties." Then left click on "hardware" and then "device manager."
Check the devices: "mice" and also "human interface devices."
If you find the mouse, highlight it and delete it.
Restart your computer and plug the mouse USB receiver back in.
Also, click on the "connect" button on the receiver and under the mouse.

Posted on Jan 16, 2009

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Posted on Jan 02, 2017

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Try downloading the driver in your computer again. The registry file can be corrupt from other downloads. It has happened to mine twice so far in two years The drivers can be found at this link below...Remember I do not know what model you have so a 3000 & a 4000 model link for each are showing for you below here

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Microsoft wireless notebook optical mouse quit working


You may have a bad mouse.

Try the mouse on another computer. Since it's a microsoft product it should install automatically just fine. It'll either work or it won't If it doesn't call Microsoft. The mouse has a warranty and MS will replace it. I was in a similar situation with a MS mouse and they sent me a new device. I did not have to send the bad device in and I got the replacement in a couple of days.

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The pointer on my microsoft wireless notebook optical mouse 3000 stopped working on the table next to my laptop. The pointer will work if I put the mouse on the laptop itself but when I put it back on the...


There could be several other factors influencing the behaviour of your optical mouse. Have you tried cleaning the lens underneath and also used a contrasting mouse mat on your table?
The range of this mouse is very limited (3ft) and you might have some interference from other devices around (like cordless phone, wireless devices and so on)

Check the following 2 sites for more troubleshooting ideas. Also the microsoft site referenced below provides some software you can download to diagnose better.

http://www.ehow.com/how_5142950_troubleshoot-microsoft-wireless-mouse.html
http://support.microsoft.com/kb/321122/en-us

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Microsoft Wireless Notebook Optical Mouse 3000 help


I had the same problem.
Press the button on the underside of the USB, the green light will flash. Now press the reset button on the underside of the mouse. Your mouse should now work.

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Microsoft Wireless Notebook Optical Mouse 3000 not working


Most devices last a long time. Have you tried re-installing the software for the keyboard & Mouse> Also go to microsoft download center and get the latest drivers for you setup. Make sure when you do, choose the right Operating System driver for your Keyboard & Mouse. Hope this helps. Bud

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