Question about Panasonic KX-FL501 Plain Paper Laser Fax

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White vertical line on received faxes

I have replaced the drum unit and toner cartridge but still get a white (blank) 3/8 inch line down the faxed page just to the right of center. If the answer is to clean the upper glass, I can't easily see where it is. Any help would be greatly appreciated!

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  • Anonymous May 05, 2009

    Thanks kgiammy! That worked for me.. Cleaned the glass and it prints great.

  • Martin Ryan May 11, 2010

    Is this happening on all the faxes incoming from different people? 

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  • 12 Answers

Hi,

The upper glass is under the drum unit.

- Remove Toner and Drum Unit and you will see the glass. Try to clean it.

Bye.

Posted on Mar 20, 2009

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Vertical Lines through incoming faxes and copies.


Sometimes you may see vertical streaks/black lines
on the faxes you receive. Either your FAX/MFC's
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not sure what model fax you have, did not specify.

1-check to see if there is a white metal plate opposite the glass.
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2-check the black spongy roller inside the machine

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