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Vonage customer, problem running through home phone wiring

Vonage phone customer setup through cable modem. Phone works when directly plugged into Vonage phone adapter however, busy signal when try to hook up through house phone wiring.

Vonage says problem is my home wiring and need to call electrician.

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  • mmoore5789 Dec 02, 2008

    I did this when this was first setup 2.5 years ago. This problem just came up over the weekend. Theory is a short in the wiring or phone jack, but strange it happened now after all this time.

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  • 44 Answers

Make sure you have disconnected the original phone line at the first entry point to your home. Even though regular phone service is disconnected (software) the original phone line carries some "noise" which can cause issues when trying to utilize existing phone wiring throughout the home.

Posted on Dec 02, 2008

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1 Answer

Phone line juction connection?


FIrst of all, you don't change the line from the pedestal to the trailer. It's not your cable and it doesn't matter. Dial tone comes in on that cable and it works just fine. It's also the feed to your DSL modem, based on high frequency and not data.

If you're trying to feed different dial tone to 4 phone jacks, you need to find a way to unsplice the cables. In truth, all you have to do is find the main feed from outside, wire it to the DSL modem, and backfeed the 3 other cables with the dial tone from the Vonage or whatever ATA. This backfeed will run on any cable and does not need to be Cat 5e.

If you're trying to run network cables, then you need to run a new cable and connect it to a router or switch at some central location. Those cables need to be 5e.

Carl

Jan 08, 2010 | Computers & Internet

1 Answer

I have Vonage phone, and TimeWarner cable. My


Remove your router for the vonage equipment. Direct connect to modem. Does your internet ****? If yes its TW issue. If no its Vonage issue. Try it for a day

Hope this helps!

john

Oct 03, 2009 | Computers & Internet

1 Answer

Wireless network gets disconnected


i believe it supposed to be
modem--> vonage -->router
-->phone

Jul 18, 2009 | D-Link RangeBooster G WBR-2310 Wireless...

3 Answers

My in-laws have vonage telephone service with comcast internet, before they just had at&t with no problems. Now when they are having a telephone conversation the connection seems to cut in and out and...


With choppy audio and one-way audio, either party on the call hears the audio breaking up, or no audio at all. Dropped audio is when a call is in session and both parties are unable to hear each other.
  • From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes. From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes.
  • -->
  • Reboot all of your devices (Vonage device, any routers and cable / DSL modems). How Do I Restart My Phone Adapter and Network Devices?
  • Ensure that your Vonage device is at least four feet away from any other device.
  • Ensure your Vonage device is in a well ventilated area to keep from overheating.
  • Ensure no file sharing, P2P applications, or large downloads are running while you are using the phone. These activities can use up most of your bandwidth, leaving little left for your calls.
  • Connect your Vonage device directly to your cable / DSL modem, if it is not already. If this helps the audio quality, then the problem is occurring between the Vonage device and modem.
  • If your Vonage device connects to another router and not directly to your cable / DSL modem, try disabling any firewalls or SPI (Stateful Packet Inspection) on that router. Click here to learn about firewalls and SPI.
  • If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.

Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
  • Ensure all wireless devices and cordless phone bases are at least four feet away from each other.

Home wiring — If you are using home wiring:
  • Ensure the land line has been disconnected in the Demarc box. Ensure the land line has been disconnected in the Demarc box.
  • -->
  • Ensure there are no more than five phones connected through the house wiring. The signal fades as more phones are connected to house wiring.
  • Test with one phone directly connected to your Vonage device. If this fixes the issue, there may be a problem with your house wiring.
If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.

Dec 03, 2008 | Vtech mi6896 Trio Cordless Phone

2 Answers

Vonage does not work with D-Link router


If you plugged a telephone into your D-link router, unplug it - that can not work!
You have to plug your vonage router (WAN port) into the D-Link (LAN port) and connect your phone to one of the LAN ports of the vonage router.

If you do not need the wireless capabilities of the D-Link, you can simply take that one out and only use your vonage router.

If you need more help, I would need more details form you:
Which vonage adapter are you using?
How is your setup (i.e. modem -> D-link -> vonage & computers)
What connections are you using (wire/wireless)?

You can also find help here.

Jun 17, 2008 | D-Link DI-704P Router

1 Answer

Unable to get a IP address to my workstation at home,


just wanted to clarify

* have you tried connecting desktop and laptop straight to the router? (because with your statement you only connect both computers straight to the modem and only the laptop works fine).

Apr 29, 2008 | Linksys (RT31P2) Router

1 Answer

Vonage phone servive


usually when u get an error code 003, it means ur internet is out, if u have problems getting online it effects the phone. if u have bad cables or an old modem or like wireless or satelite isp's can cause this issue as well, try power cycling the whole network modem-vonage device. al

Mar 09, 2008 | Vtech mi6896 Trio Cordless Phone

3 Answers

Hookup with Vonage device


I am going to attempt to give you a solution here. But you must understand a few things before I begin.

First, I would like to clarify that if you have Time Warner internet service, you are on Cable Internet. Not DSL. (This makes a world of difference when it comes to using a router.)

Secondly, you did not specify model numbers of your devices. Therefore I am assuming that you are using the following devices:
If this is not the correct equipment, continue to follow the instructions but be dynamic and adapt my instructions to the equipment you have. It should be similar enough that you shouldn't have any problem easily doing this.

This instruction set is going to begin from a point that is assuming that we're installing all of this equipment from the standpoint of a completely new installation. From the ground up.

Let's begin.

----------------------------------------------------------------------------------------------------------
UNPLUG AND POWER DOWN ALL OF YOUR EQUIPMENT INCLUDING THE CABLE MODEM, ROUTER, PC AND VONAGE BOX. Do not power on any of the devices until instructed to do so.
----------------------------------------------------------------------------------------------------------
1.) Connect your cable modem to the cable from the wall.

2.) Find the ethernet port on your cable modem. Connect the blue ethernet (CAT5) cable to the ethernet port.

3.) Plug the other end of the blue ethernet cable into the "Internet" port of the router. (Older routers used to also call this a "WAN" port.) It is the only port that is seperated from the rest of them.

4.) Connect another ethernet cable to port 1 of the router.

5.) Connect the other end of the ethernet cable to the network port of your PC.

6.) Connect yet another ethernet cable to port 2 of the router.

7.) Connect the other end of this ethernet cable to the ethernet port of the Vonage box.

8.) Plug in the power adapter of the cable modem. Wait 1 minute for the cable modem to acquire it's signal and set up the connection to Time Warner.

9.) Plug in the power adapter of the Linksys router. It should only take 15-20 seconds to set itself up. (If you have made any configurations to the router prior to this, I recommend pressing and holding the RESET button for at least 10 seconds to give you a fresh configuration state to start with.)

10.) Plug in the power adapter to the Linksys PAP2 VOIP Phone Adapter.

11.) Power on your PC. You should have an internet connection with it.
----------------------------------------------------------------------------------------------------------

You see... As I read the configuration you described, I don't think that you're using a PAP2 phone adapter. You said that you connected the "vonage device" to both your modem and your PC. This is not possible with the PAP2 adapter as it only has ONE ethernet port.

I am led to believe that you are actually using the Linksys WRTP54G which is essentially the same thing as the WRT54G, but with Vonage support built-in.

If that is the case, then you will not need to use the WRT54G router. Instead, follow the instructions that I gave you assuming that the router and the phone device are combined into one device. (The ports will still be labeled the same.)

Download the installation guide for the WRTP54G from the product page link I just gave you. You'll find the link to the User Guide on the right-side panel. This will make everything clearer for you if you do indeed have that router instead of the PAP2 phone adapter.

If you continue to be confused, please let me know. DO NOT just give me a poor rating without asking more questions. I am here to help you solve your issue. Not have my rating decreased just because someone is too confused or lazy to ask more questions.

I'm happy to help you. :)

Good luck and let me know what the outcome is. (And please be sure to list your exact model numbers in the future!)

Cyryl

Nov 11, 2007 | Linksys Wireless-G Broadband Router

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