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Vonage customer, problem running through home phone wiring

Vonage phone customer setup through cable modem. Phone works when directly plugged into Vonage phone adapter however, busy signal when try to hook up through house phone wiring.

Vonage says problem is my home wiring and need to call electrician.

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  • mmoore5789 Dec 02, 2008

    I did this when this was first setup 2.5 years ago. This problem just came up over the weekend. Theory is a short in the wiring or phone jack, but strange it happened now after all this time.

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Make sure you have disconnected the original phone line at the first entry point to your home. Even though regular phone service is disconnected (software) the original phone line carries some "noise" which can cause issues when trying to utilize existing phone wiring throughout the home.

Posted on Dec 02, 2008

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Panasonic Kx-tea 308 low volume problem, using kx-t7730 and kx-t7720 handsets, low volume on all handsets, both sides of conversation. Panasonic sent new pc and handsets shortly after system was...


If you have to eat the system, I'd suggest butter, salt and pepper LOL

Seriously, what happens when you plug a regular phone directly into the outside lines? Or, better yet, plug a regular phone into jack 01 and TURN OFF THE POWER on the phone sytsem.
Now you have a phone wired to the outside line. If you can hear on those, then you may have a line current issue, or something else. If you can't, the telco is obligated to give you a line you can hear on. If they can't deliver, try an alternative like Vonage.

Carl

Sep 30, 2010 | Panasonic KX-T7730 Corded Phone

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How to connect your VOIP phone service (IE Vonage, MagicJack, Via Talk) to...


Are you tired of being tied down to your computer area to use your VOIP phone service (IE Vonage, MagicJack, Via Talk or ITP)? Here is a way to make your existing home phone jacks work with your VOIP.

***** DO NOT USE THIS TIP IF YOU HAVE DSL (FROM THE PHONE COMPANY) FOR YOUR INTERNET SERVICE PROVIDER OR IF YOU ARE IN AN APARTMENT BUILDING*****

Items you will need-
  1. An existing home telephone jack near your VOIP service modem.
  2. A screwdriver
  3. A telephone cord long enough to reach from the VOIP service jack to the existing phone jack.
COMPLETE THESE DIRECTIONS EXACTLY AND IN ORDER OTHERWISE DAMAGE COULD RESULT TO YOUR VOIP MODEM.
NOTE THAT EACH HOME IS SLIGHTLY DIFFERENT AND MAY HAVE NON-STANDARD WIRING SITUATIONS OR HAZARDS UNFORESEEABLE SO THIS TIP IS TO BE DONE AT YOUR OWN RISK AND YOU WILL BE RESPONSIBLE FOR ANY CONSEQUENCES THAT ARISE FROM WORKING ON YOUR OWN HOUSE SUCH AS IF YOU DAMAGE ANYTHING OR GET SHOCKED OR FRY YOUR VOIP MODEM AND BURN DOWN YOUR HOUSE IT'S ALL ON YOU....

So hopefully I haven't scared you off from trying this tip since it is fairly simple to do but complements of lawsuit happy America I had to cover the disclaimers....

Let's get started...

First thing you need to do is to locate the main telephone junction box to your home usually located outside near the power meter. Here are some pics of some standard used boxes.5124c69.jpg
There is a screw keeping the customer access door closed. Loosen this screw and open the access door to expose the home wiring. Note: this screw does not usually come completely out. To set you at ease, yes it is completely legal for you to access this portion of the box. The portion that you are not supposed to access is restricted by a security bolt and can not be opened with a normal screwdriver.

Once you have the access door open there are two types of commonly used connections.

  1. The most common is one similar to this picture. Disconnect the lines attached to the test jacks.
    If you have more than one line here then loosen the screw terminals one at a time and place the wires from the other lines to the same terminals on Line 1 so all jacks in the home should be available.
    Note: there may be a cover over where the screw terminals are for where LINE 1or 2 are, simply pull the cover toward you to expose the terminals.
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2) The second style is very similar to the first but the area where the screw terminals are has a plastic rectangular bar about 2 inches long and 1 inch wide with telephone lines attached to it (often times Red and Green or Blue and White/Blue). If you have this style of connection push the side of the bar closest to the center of the box and then pull outwards and to the right this should expose the "Test Jack". Once the bar has been extended twist it 1/4 turn counterclockwise to remove it from its mounting bar. Use caution not to disconnect the phone wires attached to the bar.

Almost there and now the hardest part should be done.

Now return to where the VOIP modem is located and remove the telephone cable for the phone that was being used for your VOIP service.

Connect the new phone cord to the same outlet that the phone was connected to on the VOIP modem and then connect the other end to the home phone jack.

If you still want to connect a phone to the jack you are connecting to here then a simple telephone line splitter plugged into the jack will fix that.

Now try to connect a phone to any of the phone jacks in your home and you should have dial tone. Note that most phone service is made to comfortably handle 4 phones that connect to a phone jack.

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With choppy audio and one-way audio, either party on the call hears the audio breaking up, or no audio at all. Dropped audio is when a call is in session and both parties are unable to hear each other.
  • From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes. From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes.
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  • Connect your Vonage device directly to your cable / DSL modem, if it is not already. If this helps the audio quality, then the problem is occurring between the Vonage device and modem.
  • If your Vonage device connects to another router and not directly to your cable / DSL modem, try disabling any firewalls or SPI (Stateful Packet Inspection) on that router. Click here to learn about firewalls and SPI.
  • If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.

Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
  • Ensure all wireless devices and cordless phone bases are at least four feet away from each other.

Home wiring — If you are using home wiring:
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  • -->
  • Ensure there are no more than five phones connected through the house wiring. The signal fades as more phones are connected to house wiring.
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If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.

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