Question about Creative Labs Zen Touch MP3 Player

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Frozen, any help would appreciated

Its frozen on a song and it wont play and it won't turn off and nothing works. none of the buttons work and the light won't go off. its just frozen, when the battery runs out i can recharge it, it first says its rebuilding the libary then just goes back to the same song still stuck as before

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I had a similar problem, the reset button did the trick, Thanks!

Posted on Mar 22, 2007

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On the bottom left side there is a pin hole. Get a paper clip straighten the end and stick it in the hole. This is the reset button.

Posted on Feb 16, 2007


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If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

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Plug it in to the computer with the USB cable, use a paperclip to push the reset button inside the top hole, and then press the power button.

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Sounds like the processor inside got fried.

There is a reset button on the back, just below the label. Press that in with a paper clip and see if anything happens.

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Did you figure it out? I have the same message on mine and nothing I do fixes it... my laptop won't even recognize the usb device so I can't look into reformatting the player.... if you figure it out let me know.

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Raaah, no music - it's frozen, I'm sad :p

Mine did the same. In time it seemed to work itself out and started working again

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Try a hard reset press and hold vol + and center select button for 20 seconds. Best of Luck.

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