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Re: Whirlpool side by side
Hi, it sounds like you have a bad auger motor on your dispencer. If the button works for water, usually it will work for ice. It is also possible that you have a bad dispencer control board. If you would provide me your model # I could assist you further.
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That will take a few test to determine which is the most likely. Most times it is a loose connection in wiring harness as it goes from cabinet to door or the freezer light switch is defective. When you open door to freezer all of the fountain and ice maker power is disconnected for safety reasons. If the switch is defective when door is shut then these are acting as a lockout. But you just said ice maker works so we are back to a bad connection or the LV (Low Voltage)board itself. This will take someone with a multi meter and follow through with me and wiring from the tech. sheet. I will try to make a wiring diagram for you to follow here. Thanks, Sea Breeze
1light not work , may lightbuld loose in the socket , or door switch
2 ice maker not work? may the ice maker arm shut-off. sut-off arm to be on(sure be down position)
3 is the ice maker switch in the off positio ( on some models)
4 is the freezer door not closed completely ? if it will not shut all the way,push the door firmly shut for the water dispenser poblem
5 check water filter. or water valve clogged or bad? replace them if necessary
Lets try this because I need the model nuber first befor giving the complete solution. Pour water into Ice maker tray turn on and let freeze. If Ice drops into ice bin and water does not come on the the dual water cotrol valve. If ice maker does nothing it wil be you ice maker or the grees F. See around door for model number, Thanks Sea Breeze
check if there is ice in the ice maker, see if there is water coming in to the ice maker. maybe a water problem or a solenoid problem...if there is no ice in the ice maker...try to pour manually a cup of water on the ice maker and empty the ice bin so that you can observe if the ice maker is working if there would be ice in the bin after an hour. if there is ice, then a water problem is most likely to look at. i hope the freezer is working perfectly..