I used to have a hs820 and it broke so I sent it back to Motorola under warranty and they replaced it with the hs850. I have used this headset fine for about a month. Today it quit working. My phone (LG VX8300) was saying that my device was powered off or not within range, at that time the headse was turned on and touching the phone. I tried charging the headset and had the same problem. So I thought maybe if I re-pair them it would solve the problem only now the phone says that "no device was found". Also when putting the headset into pairing mode (with the boom closed) you hold the call button until the LED remains lit. Well if you hold the button for about 6 seconds the LED comes on and remains steadily lit for only about 5 seconds then it goes out. I even tried holding the call button and not letting go of it to no avail. Can anyone help? email email@example.com
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I think I can help here:
Make sure your headset and phone are charged before doing anything else. The blue light on your headset will come on when it is charging, and will shut off when fully charged.
To put your headset in pairing mode, make sure it is completely off first (no blinking blue light). Then hold down the Call button for 6-10 seconds until the blue light stays on. (It will likely flash once and shut off, but keep holding until it is all the way on and stays there!)
From there, go into the settings on your Droid 2 and access the bluetooth connections. Do a new scan for your headset if you don't see it listed, pair, and connect!
It turns out it was the Blackberry's problem, which could only be solved by a 're-boot' - take off the back of the Blackberry, pull out the battery for 10 seconds or so, and replace it. The BB will 'reset' and all was fine then.
re: Carmen66. Your advise 'bluetooth' "device is out of range or powered off", worked like magic. Yes, it's a pain to power off the phone and restart it before connecting the bluetooth, but heck it works. Reboot, so simple, inconvenient, but works with GREAT success! Thnk You.Very Helpful. First new phone in a few yrs and was ready to take it all back.
Alll it says in the manul under Pairing: Charge for 2 hours before use
Step1: When the headset is off, press and hold the mutlifunction button until the headset indicator turns on permantly
Step2: Perfrom device scan from the PS3 in this case.
Step3: Confirm Motorola HS820 in the list discovered by ps3 and confirm.
Step4: When requested to enter Passkey enter:0000
Pairing is successful when the headset indicator flashes rapidly.
you have to press and hold the button for a few seconds, it will then flash 3 times and then stay solid blue, this is now in pairing mode, get your phone to find the headset and then pair usually with the numbers 0000, then thelight will flash then it is paired.
Try the following:
1) Make sure the HS820 is fully charged up.
2) Remove the battery and SIM card from your phone for about 1 minute and put them back in.
3) As soon as your phone is booted up, access the "find devices" function for adding your HS820.
4) Hold the HS820 button down until the blue light is solid.
5) Then do whatever your phone requres to "search for devices."
6) Here's the key: as the phone is searching for devices, PHYSICALLY TOUCH touch the HS820 to the phone.
I couldn't get my HS820 to synch with my new Blackberry Curve the normal way and ultimately got it to synch by going through this process.
the always on light mens that it is in pairing mode and wont go out until it has paired with a phone, if you wish to turn it off, press and hold for 3 seconds, it will then flash 3 times and then go off.
Try pairing again by pressing and holding the button until the light stays on.
if you press the power button and hold until the blue light stays on the set is then in find mode, at this point use your phone to search for new devices and when it finds it it will see the HS820 and probably ask for a pin number this is 0000, when they are paired the blue light will flash and then flash intermitently from then on.