Laptop not working. says disk read error occurred. tried ctrl+alt+delete but saus phoenix secure core (tm) set up itility and enter pass word. I dont know the psss word.
What you have seems top be one of two issues, plus the password problem. Either the hard drive has malfunctioned in the laptop and the OS cannot read the disk to boot up, or possibly the BIOS/CMOS has "forgotten" where the boot device is. This can happen if there is a low CMOS battery event. In either case the laptop will revert to the BIOS/CMOS to allow the user to check settings and determine if the hard drive is being detected by the system. Unfortunately, it appears that someone has placed a BIOS password on your machine. These are not easy to get around. The only sure way to remove it is to disconnect the power cord, remove the battery, access the interior of the laptop, and remove (or unplug) the CMOS battery. Once you have done that, press and release the POWER ON button several times. This will discharge all power in the CMOS circuit and the CMOS will reset to factory defaults (no password). Then plug in or reinsert the CMOS battery, close the case, replace the battery and plug in the device and restart the system. You should then be able to access the CMOS. If the CMOS detects the hard drive on the main page, check the boot device and boot sequence menus to be sure that the HDD is the first device for bootup. If the HDD is not detected, or if the HDD is detected and all settings are correct and you still cannot boot to the drive due to the read error, you may need to replace the hard drive. If you have the recovery disc or an original OS install disk, you may be able to boot to it and attempt a repair install, where the system will try to fix whatever happened to the OS. If there is simply a corrupt file, the repair install may fix the issue, If the error in a physical one in the system area of the hard drive, you may be out of luck.
Nov 02, 2016 |