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Hotpoint s/s fridge. Water dispenser not working. Just changed water filter.

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I had to purge the water line about 6 times after changing the filter. And it worked.

Posted on Dec 03, 2008

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Ice maker not filling door not dispensing water


Make sure the temps in the fridge aren't cold enough to freeze the filter... Water valves rarely fail at both solenoids at the same time, so be sure the water supply is turned on and that the water line is not kinked (bent in half) behind the machine... Hotpoint Refrigerator Water Filter MWFP , Hotpoint Refrigerator Water Inlet Valve WR57X10032

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No Water going in to the fridge


Hi Norm,

Most fridges don't need a motor to run in order to dispense water. A simple on / off solenoid on the water line (same for the ice maker) that makes a click when changing from off to on and on to off is usually all anyone hears (the ice maker makes rumbling sounds and you can hear ice falling into the bin - too).

Check for ice. If it has a maker and it is making ice, the problem could be a defective water dispenser switch, solenoid or other circuit component or wire. If no ice, I'd suspect a filter or water supply issue.

Make sure the filter is fully inserted and twisted into place. Many filters have marks to align when 1) inserting and 2) to let you know when it is installed correctly. When sure it is installed correctly - try to dispense water again. Many fridges will dispense water without a filter. Check your manual before trying this though! If not working still, remove the filter and try to dispense water. If you're able to dispense water, the problem is either the installation of the filter or the filter itself. Try to re-install it correctly. Try to dispense water again.

If it still doesn't work - call the plumber back and ask why there's no water. Or - try this yourself:

Locate the point of attachment to the domestic water supply that the plumber used. There should be a valve to turn the water on and off. If off, turn ON. Try to dispense water again.

If that doesn't work - check to see if the fridge has pinched, kinked or crushed the water supply line. You may need to move the fridge forward to gain access to the water line and connection point on the fridge. Repair or replace the line as needed and route in such a way that moving the fridge in or out will not cause it to damage the line again.

Good luck!

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1 Answer

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If It were me I would change the filter in the fridge, that always worked on mine.

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1 Answer

The water in the door stopped dispensing so I changed the filter in the fridge. Still no water. Did I forget to do something?


Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws. Covering the opening with a blanket will prevent the loss of cold in the freezer. . GE makes a heater that will prevent this from happening again. The part number for this heater is WR49X10173.

disconnect the line to the water dispenser at the water inlet valve on the back where the water supply comes in and try the dispenser. if you hear the valve work but water doesn't come out, the valve is bad. If you don't hear the valve, the dispenser switch is bad

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1 Answer

My hotpoint fridge dispenses ice, but not water. The filter has been changed. Model #HSS25GFPE WW


Set up a shop light, one of those Halogen type lights. And have it shining right on it at the highest setting. The water in the line has frozen. After about 30 minutes to an hour it should start working again. You could also use a blow dryer but I'd rather not stand in front of the fridge that long. Remember if you got kids in the house to warn them not to touch the light!

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1 Answer

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2 Answers

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1 Answer

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The water stops flowing from the dispenser when the external water filter needs changing, stick a new filter and it should start working again, it sometimes takes a few minutes to clear the air after the filter change.

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I have a Hotpoint hss25gfpe ww fridge with ice and water in the door. The ice works, but I am unable to get water. Why can I not get any water? The serial # is tf261776 if this is needed.


Most water dispensing fridges have a tank in the fridge to keep the water cold. If the fridge temp is too low it might freeze the tank and stop the water from dispensing. Also check the water filter to make sure it is not frozen. Water filters should be replaced every 6-12 months, if it's been longer than that it might be too full of dirt to allow water past. It also might be the water inlet valve is not opening.

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Sounds like to me your filter needs replaced...how long ago have you changed them?

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