Question about Philips GoGear SA3245/37 Digital Media Player

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The screen is frozen and wont turn off or do anything

I was listening to music and the screen froze and wont shut off at all nor unfreezze

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  • Anonymous Dec 16, 2008

    Try using a pin to 'reset' the player. It always works for me.

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  • 8,596 Answers

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Jan 07, 2009

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