Question about LG TROMM WM2688H 4.0 cu.ft. Front Loading SteamWasher

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Lg Tromm wm2277hw

This machine is 3 months old and is on the main floor with trusses so there is some flexing in the floor. When this machine goes into the spin cycle, it thumps and vibrates very loudly.It actually moves out from the wall and causes the dryer to move as well! We have had no problem with top loader machines. We had the repair guy there and said there was nothing he could do. Is there anything wrong or is this just a poorly designed machine. We do have it up on a pedestal---designed for this machine. Is this contributing to problem? Would putting this machine on a heavy rubber pad help? We also have the problem of water collecting in the gasket of the door---and smelling? Any suggestions would be great! Thanks

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  • Tressa Nov 07, 2007

    The rubber gasket has developed a build-up that I am not able to get clean. I have tried a few household cleaners. No luck. Any suggestions? I too sometime smell a sour smell in my washer. I use only natural cleaners for my laundry.

  • joanne Salmon Dec 26, 2007

    I Also have this problem. My Laundry room is on the main level of the house however we did not have a problem with our top loading Maytag. My husband has tried may time to level and the machine seems to be leveled but with a load of any size the machine will vibrate out from the wall and even cause the dryer to shake. The home is about 14 yrs old. Any Suggestions?

  • FixYa294 Jan 07, 2008

    I had the same problem with my lg trom and than noticed that the installer

    did not lock secure the lock washers under each pedestal. It is 70 % better now. Also be sure they removed the black shipping bolts from the rear. Hope it helps a bit. Also...try calling Lg and see if they can help.

  • Sukisue Feb 28, 2008

    We have the front loader washing machine also on a pedestal. Everything is fine until it goes into the spin cycle. We have adjusted the feet multiple times, but once in the spin cycle it vibrates and is extremely loud. Our old washer which was not "quiet" did not do anything like this. We spent the money for this one because it was supposed to be quiet. Love the dryer - but i am highly disappointed in the washing machine. What can we do to get this to stop?

  • debden13 Apr 17, 2008

    Just moved from a house where the LG sat on a concrete floor and we didn't have a problem. The movers had a 3rd party level the washer and we brought in an appliance company to look at it and they told us we had to reinforce the floor because it is over a basement and LG washers require this. I am going to put floor jacks under the laundry room in the basement, I am told this will fix it. My problem is where does LG tell potential customers that this may be a problem.

  • lifesbad Apr 28, 2008

    Just bought a new LG steam front loader washing machine. Machine cleans clothes but shakes and vibrates the entire house which is 20 years old. Laundry room is on the first floor with a tile floor over wood floor. I have noticed small fine cracks in my 2nd floor tile bathrooms after purchasing unit. Contacted LG and they told me to have a service person look at it. Service person said it was operating fine after turning it on for the last 9 minutes of the cycle without any clothes in it. I then purchased Kellet Shake Away pads for $35 and these helped a little but house is still vibrating and I'm afraid of long term structural damage. My husband tried to reinforce the floor below with more wood which didn't help. We are very frustrated since we have only owned it for 1 1/2 months. OF course Home Depot told me they were not returnable and then when I called them recently they told me washers are returnable within 30 days which I missed the deadline thinking they weren't returnable. This has been a very time consuming and expensive problem. Can't even recall having a similar experience with a high end purchase. Don't buy LG. Even their service person whom they sent out told me "LG is very difficult to work with..Whirlpool is easier". I believe it. I am now looking at buying a $450 top loader because I don't want to spend anymore money on washing! I also wish consumer reports would have mentioned something about this in their report.

  • ldinsmore May 05, 2008

    Oh my goodness! Reading all these posts about the TROMM front loader at least makes me feel better! We have had all the same problems: our machine is on the main floor and it vibrates the whole house, it leaks from the front door and/or somewhere underneath the front and it SMELLS around the rubber seal on the door! I've been driving myself nuts trying to level it and relevel it and wondering, "is it the floor, is it the machine?". Anyway, after one whole year of this, now I know it's the MACHINE! My conclusion will be either to move the machine to the basement or get a new machine. At this point both options will probably cost the same amount seeing as our basement is not set up with plumbing for this. I am disappointed, but relieved to know it's not just our machine. I refuse to be bitter and let that add to my disappointment! "It is God who justifies!" And surely He will provide for our solution costs!

  • Anonymous May 25, 2008

    Washer and dryer bought December 2007--We are on a concrete slab so do not have as much vibration. However, the door gasket is disgustingly mucky and occasionally smells moldy. I clean it but the muck is hard to get rid of. Also we just found a greasy blue-gray leak of some kind on the floor--got all over the sheets and was very hard to get out. Close examination of where the gasket is attached reveals that the gasket looks like it may have detached or maybe even come apart--very hard to tell. Guessing we need to call for repair--yuck!

  • Anonymous Nov 18, 2008

    I don't know if this is an LG problem or generally a problem with front load machines but I will never buy another front load!!! There is no excuse for designing a machine that holds water and you have to keep it open to dry. I too have nasty black slime around the rubber at the front of the machine. My wife spent an hour sitting on the floor trying to clean this off but realizes she only got it from the visible areas. Can you imagine how much **** must still be in contact with the water that LG suggests is "cleaning our clothes". We did the bleach thing and it smells better but why should I need to. I never had a single problem with my top load amana until the clutch went out. Approximately 17 years in a house of 5.

  • loosedogs Dec 24, 2008

    I have owned an LG Tromm for three years and it is on a concrete floor. The washer works fine most of the time, but I have to be very carefull how to load it, because it is VERY prone to unbalanced loads. This may be typical of all front loaders, I'm not sure. But when the UE error comes on, you have a very short time to reset it, or the washer shuts down completely, forcing you to start a new cycle. Unfortunately, this washer has no spin only cycle, and must re-fill with water. This is bad, because the more the washer tries to spin, the more water comes out, and eventually it will work (sometimes after many re-sets). I have stayed up late at night on occasion waiting for the washer to spin, because the last thing you want to do under the circumstances is let the washer re-fill with water.

    I also have the moldy door gasket problem. I don't think I would ever buy a Tromm again.

    Bad idea LG.

  • jone222 Apr 07, 2009

    Love our LG large Tromm front loader washer and dryer but we've got the same vibrational problem. It's on the second floor, we've tried building a pedestal, rubber anti-shake mats, nothing seems to work when that ****** hits major spin its shaking the whole house. Even the neighbors stand outside with awe on their faces when its in full shake. We are considering moving it to the concrete floored basement or just ditching the machines and getting different ones. The smell's gross too and I don't use bleach in my house and resent having to resort to it to get the things moldy smell down (it never disappears). Glad to hear its not just us- Life's Good until it adds to your frustration!



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Try Ke shake away pads. i found them at lowes for $30. Solved my problem with a front load pedestal. Shook the pictures off the wall in the room next door. Best money I ever spent.

Posted on Dec 18, 2007

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>>> Vibration<<< There are rubber pad available for the feet of the machine if the unit is on a tile or wooden floor, they will help prevent slipping, but do not prefectly prevent vibrations caused by flooring that is not strong enough. If the floor is vibrating with the machine, the vibrations are not being caused by a problem with the machine regardless of Top/ front load washer, but rather by the flooring. Because the drum spins in an up and down rotation there is more pressure put on the floor during the machine?s operation. Because of this, it is necessary for the flooring to be secure enough to support the machine?s operation. If the unit is on a wooden floor (or tile floor with wooden subflooring) then vibrations are more likely to occur. This is because wood is a pliable surface. So when the unit goes into the spin cycle, spinning in an up and down rotation, the wooden floor absorbs the energy and carries it through out the floor, even throughout the house. To minimize or eliminate vibrations on wooden floors, it is necessary that the floors be reinforced to support the machine?s operation. On tile floors, there is a greater chance of slipping, due to the surface of the tile. >>>

Posted on Jun 26, 2007


Thick rubber mat under machine will help, as for cleaning the unit use afresh its a new front load cleaner also keep the door open when not in use (no drum light models only).

Posted on Mar 17, 2008


Posted on Feb 27, 2008

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Machine will not drain

Posted on Mar 22, 2009

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
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Posted on Jan 02, 2017

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