I have 4 Fujitsu fi-6130c sheet-fed scanners which make a slight clicking noise (and dimple the edge of papers paper as they go through) during operation then eventually (and at times, randomly) jam. The devices otherwise work fine and are "low mileage." I've checked the feed rollers, etc but those are in good shape. The devices are out of warranty but if there's a shop out there that can repair this issue for a reasonable fee, I'd like to know about it! Anyone?
Hello Eddie,
The clicking noise could be due to abrasion of gears in the upper part of the scanner.Please check your scanner usage and a general service will resolve the issue with replacement of the gears, if required.You are recommended to contact your local Fujitsu authorised service station for repair. For more information, please visit www.fujitsu.com
Thanks,
ScanCare
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Thanks, SC- to more accurately describe the slight click I'd hear with the scanners- it came from the paper as it went past the glass in the paper path. The edge of the paper would then have the slight "dimples" or sightly downward bent edges I mentioned. The jamming would happen either sporadically after varied amount of use or in some cases as after one or two sheets. Paper counts on the scanners were from 615 to 34,000 or so. All scanners were produced 05/09, and were Rev 0C00.
Since I posted, I contacted Fujitsu USA and they replaced all 4 scanners with either new or refurbished 6130's (They look new.). KUDOS to them because the scanners had long been out of warranty. This is a company that I'd do business with again. Pass the word- Fujitsu rocks!
Thanks for trying to help, SC!
The "clicking" noise was coming from the paper contacting the raised edge of the glass as the paper was moved thru the paper path. At times it'd catch just enough to jam as the rollers kept feeding the paper until the jam was detected by the sensors and feeding stopped. As I posted previously, Fujitsu replaced the scanners with new or refurbished 6130 at no charge. Props to them as all 4 scanners were out of warranty. Thanks for trying to help!
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