Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)

1 Answer

Router does not work with Vista

(Windows Vista)
Motorola Surfboard
Router SB5101 using USB lead. Iit will not see the usb Driver to install it.
On the other the network leads works fine but I need to hook up two PC's

Posted by on

  • willieb2010 Dec 19, 2008

    Yes I installed drivers and software at one point but for some reason it stoped working so I used the ethernet port. but I still need to get the USB working again. I have uninstalled and reinstalled the software and then hooked everything back up with no results. Help

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You can not use both the the usb and the ethernet at the same time on it, its one or the other Also did you run the install disk first?

Posted on Dec 09, 2008

  • Eric Mitchell
    Eric Mitchell Dec 20, 2008

    If you want to hook it up to more than 1 computer then you need a router "You can not use both the the usb and the ethernet at the same time" as I said before

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Motorola SURFboard SB5101 USB Cable Modem 64 bit sterownik


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I am trying to use the usb port on my surfboard sb5101 DSL modem but it will not find any driver software for the usb port.


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I got a NETGEAR router and I have been trying to get my Motorola SURFboard to recognize it. I had the USB connection installed and the NETGEAR uses ethernet, so I tried to install the ethernet but my...


The Cable modem must be disconnected from the computer. You cannot use USB and Ethernet at the same time.

1. Turn off power to the Cable Modem and the Netgear Router. Do the same with the computer.
2. Connect an ethernet cable from the modem to the router's WAN (Internet) port.
3. Connect another ethernet cable from one of the remaining 4 LAN ports on the router to the computer's ethernet port.

4. Now power on the Cable Modem ONLY. Wait for the modem to sync up with your service provider
5. After about 2-5 minutes power up the router and wait about 1-2 minutes.
6. Now power on your PC.

Check and see if you have internet access. If not you may have to uninstall any cable modem software related to USB connection. if this is the case, then you may have to repeat steps 4-6.

Since most cable internet providers do not use proprietary connection settings, your internet connection should be up and running without changing any settings in the router or modem.

If this does not resolve your issues, we can continue to work with you.

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What type of wifi router should I buy


you can add any router you want. since the surfboard is just a modem, you can add any router you want. just make sure that after you plugin a router into the surfboard, that you disconnect the surfboard from it's power, wait 10 seconds and then reconnect the power. this is to let the surfboard see the router since it is known to remember it's last connected device.

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No instalation disc


Unless you are connecting via USB cable an install disk is not needed but if you are connecting USB you can go to
http://broadband.motorola.com/consumers/support/default.asp?supportSection=CableModems
and scroll down to your modem and download the drivers

Good luck...

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I cant connect to my computer using my usb port


change the driver of the usb device or change the usb device

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Motorola surfboard sb5101 only gives me a connection speed of 12Mbs. Can I get more?


if you use the usb cable can only be sure your connection is 12Mbps, try to use lan cable that you certainly can. I also use the usb only 12Mbps, but can I use lan cable I can be more than that

Apr 06, 2009 | Arris SURFboard SB5101 Cable Modem

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Trying to connect two computers through a sb5101 modem


you cant connect usb and ethernet on that modem at the same time you have to use a router

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I can't install modem drivers for SB 5100 motorola (usb) on my laptop having windows vista. An error is showing that no cable found connecting the modem and computer. Can someone help me how to set this...


Here are the current windows Vista drivers from motorola:

http://broadband.motorola.com/consumers/products/SB5100/downloads/542708-001-install-utility-b.exe

Hope this helps you on your journey

Let me know if you have anything else.

I also would recommend you use ethernet since you do not have to install any software to make it work.

You will need to reboot the cable modem when ever you change how its connected also Ethernet/USB or if it was connected to a different PC.

Please Rate

Jan 20, 2009 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

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