Thank you for your assistance , Carl. I have followed your advice and have connected the device to my computer. As I said there were no instructions and I need to know what to do to transfer/copy Genealogical records representing many, many hours of work to the device. Once done, I need to understand the process needed to return the records to the main drive should the main records be lost/wiped out at any stage. I am very surprised that instructions in paper or disc form were not included.
Any help you can give me would be most appreciated.
Basically all you do is drag and drop. If you open up the drive (By double clicking it) then just drag the files you wish to store right into the drive and hey presto your done let them copy over which will take time depending on how many files you are sending over.
Good luck please dont hesitate to get back to me Robbie
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If so, then it has developed a fault. Check the battery fault light on the UPS panel. Perhaps it's battery is dead, or batery charging circuitry is faulty. Anyway, it would most probably need professional attention by a serviceperson.
If it did not, double check whether you have connected the computer etc. to the proper sockets - many UPS devices have a couple of UPS-powered sockets plus additional sockets with surge protection only (no UPS power!) for high power devices like laser printers etc.
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Sometimes when a flash memory stick fails because it was not removed from the USB port properly. If the device is removed by just pulling it out of the USB port, it can cause the flash device to fail, you must click on the Safely Remove Hardware icon on the Task Bar and select the device you wish to remove and only do so when instructed to do so. When the flash memory device appears to malfunction it maybe possible to restore it by reformatting it. Insert the flash drive into the USB port then Click on Control Panel - Administrative Tools - Computer Management - Disk Management. Then right click on Disk 1 removable drive and click Format. After the flash drive has been formatted it will indicate that it is Healthy. You need to format the external drive. Format the drive as primary drive and in FAT32. (FAT32 will allow data to be exchanged between MACs and PCs). Insert the external hard drive into the USB port then Click on Control Panel - Administrative Tools - Computer Management - Disk Management. Then right click on Disk 1 removable drive and click Format. After the flash drive has been formatted it will indicate that it is Health.
1. Try plug in the device to the back of your computer instead of the front USB port (this is because some computers don't have enough power in the front USB ports)
2. Some USB 2.0 device are not backward compatible with USB 1.1 ports. Try plugging in with USB 1.1 and 2.0 port to see that's the cause of the problem.
3. Try downgrade all your USB port from 2.0 down to 1.1, you can do that in your BIOS.
4. if all failed, try the USB device on a different computer. Then you can determine if the USB device or the USB port is the culprit of the problem also, if you can't find your solution here, you might be able to find it on the link below... http://dan.hersam.com/archives/2005/07/18/usb-device-not-recognized
please give a fixya rating for my help to you , thanks and if you need further assistance , i'll be glad to continue to help if needed
Check that your usb connector is ok i think problem will be there. Hope this be of initial help/idea. Pls post back as requested, how things turned up or should you need additional information.
Good luck and kind regards.
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Bad news...it sounds like your hard drive is either dying or corrupted.
Here is what I would do first...Google "seatools" this is a set of software tools that you can use to test your hard drive. It's made by Seagate, but I've succesfully used it on other manufacturer's drives. Does you computer have a floppy drive? If not then you'll need to download the version of seatools that can be burned onto a CD. You'll also need software that will allow you to burn a "bootable" CD. If you don't have this capability and you don't have a floppy drive, then you're going to need to find someone who can burn the bootable CD for you.
Assuming you can get seatools put the CD (or floppy) in the computer and let follow the steps to let it test your hard drive. It's pretty straight forward.
If you're very lucky it may be able to fix your problems. If not you may need to reformat your hard drive or possibly you'll need a new hard drive.
If you have lots of important files on your computer that are not backed up then do not reformat the drive. Go buy a new one and install Windows on the new drive but also install the old drive. Many times the drive has problems that will prevent you from booting, but you can use it a bit longer as a second drive in the computer so you can recover your files.
I/0 error, IS AN INPUT/OUTPUT ERROR. this device is formatted as FAT32 as it is usable on all OS. however if you formatt it to the faster, safer NTFS format, it will only work on 2000, XP etc. so firstly is the device being "seen" by windows? as in does the plug and play connect device sound play? or the green arrow and card icon appera in the bottom left corner? if it doesnt your computer may not have a mass storage device installed, or a driver for it, go into your device managment and click rescan plug and play and if nothing comes up click, view hidden devices, and select the correct driver, by either manually selecting the mass storage or Hdd driver or letting windows find one on the net or locally. if this still doesnt fix things, be aware that external HDD us ealot of power, and some USB ports dont give enough power for the HDD to wind up enough speed to operate. try using a different port, 2.0 not 1.0 as i have found power draw issues with 1.0 USB and/or get a shorter, foot long or less cable.