The "rocker keys" for the volume control and the channel changer require a lot of effort to get a response. The remote will be 3 years old on 12/09/08. Is there a way to clean these keys or does logitech repair units?
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It is possible you are using the wrong type of battery. A lot of electronics require you to use either Lithium-Ion or less powerful ones. I had this happen once by putting in batteries that were the right size, but were meant for more powerful devices. If you have a cheap set of the right size batteries laying around that are a different type, try those.
Sometimes you need to go into the menu page for the device that doesn't work and you need to "learn" the keys to the new remote. "Learn" meaning pressing the buttons on your original remote with the Infrared part of the remote facing the Infrared part of the new remote. This will help the Harmony remote duplicate the signal to the device you want to operate.