The printer will print a local page from my computer or any stored files. An incoming fax does not print. THe cartridges move back and forth, but the page comes out blank. At first, I thought the sender was sending upsidedown, then I thought the ink cartridge needed changing, but it prints locally just fine.
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When an incoming fax is stored temporarily in the printer's memory, chances are, one of your cartridges has low ink level. To retrieve stored faxes, current state of printer must be on the instance when the fax is temporarily sent to printer's memory. Replace your low-ink cartridge without navigating away from the Fax function. Once you have replaced the cartridge, press Ok button to continue printing the fax.
Your print jobs may still be in the spooler of the printer. Check the computer (Windows 7, Start > Devices and Printers. Windows XP, the title was Printers (IIRC)). The incoming faxes will be stored in memory; it can store up to 320 pages. (If you have other faxes in memory, the number of incoming faxes that can be stored will be less. Clear the memory after replacing the toner and printing the stored jobs. Press Menu until you see Maintenance then the left and right arrow to select the item to clear. Then press Enter to clear that area. When done, press Clear/Stop.)
Odds are that you have a bad toner cartridge; especially common when using remanufactured cartridges. (Staples, Corporate Express, etc.) Replace your cartridge with an OEM HP cartridge and you should be OK.
First guess is you have a bit of dirt (often white-out from people scanning corrected paper that's not quite dry) stuck on the fax scan window. This should be described pretty well in your user manual (which you can download online from brother.com).
Its also possible that there is dirt (typically loose toner) on the laser scan window (there's a laser that shines through it to get the image pattern on the drum). That window is often along the bottom of the unit under the drum/cartridge (take the cartridge out and look). The Brother manual I've seen seems to ignore this possibility.
Print streaks DO NOT mean cartridge drum replacement in many cases !!
On brother Intellifax or MFC or other laser copier/printer/fax, keep in mind that either the fax/copy
scan window OR the laser scan window can get dirty. If the fax scan
window is dirty, you see streaks on outgoing faxes and copies (but NOT
incoming faxes). If the laser scan window is dirty, you see streaks on
all prints (copies, faxes, print-from-computer).
Note also that when transporting/moving some laser copier with the toner cartridge inside, the toner can get out and make a big mess inside (including getting the laser scan window dirty). An air compressor can be usefull to blow it out. And sometimes using alcohol to clean is a BAD idea (maybe incompatible with plastic and rubber parts). A damp rag is probably fine.
Very simple solution: The cartridges still have ink in them but printing is very slow. Remove the cartridges from the printer. Take a wet paper towel and wipe the print head on each one until the ink flows from each head. Usually it is the color cartridge because it is used less than the black one. Once ink is flowing again, reinsert the cartridges into the printer and your normal printing speed will return. This worked for me, no thanks to the "experts" or trouble shooting guides..
Though there was no message to indicate toner issues, I changed the cartridge anyway. That must have been the problem. It works now. The old cartridge was 3 years old and, though barely used, may have outlived its quality. Thanks for writing back.
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A couple questions, please.
Can you make a copy?
Did you replace the cartridge with a NEW HP branded cartridge?
BTW I've never left the States, but if I did NZ is the first place I want to see. Is it as great as I imagine it?
Let me know the answers to the first 2 questions anyway