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Hi, yes I have problem with my hp psc 2200 series all-in-one printer. I am getting an error mesage that says "hp psc disconnected". I can send items from my computer to the printer and it will print, but it will not scan an item to the computer. How can I fix the problem? Thank you for your help.

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This is a very old machine. They are only designed to last around 3-4 years. Buying another multifunction from HP is a gamble. My office no longer sells due to warranty claims. You should purchase a new Canon Multifunction. Good luck!

Posted on Jan 06, 2009

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System error 21:10 is generated when the printer has detected a fault in the Service Station. Causes of this error can include the Service Station or Carriage. Follow the steps listed below to accurately troubleshoot the issue, and replace the appropriate parts.
Part Description Designjet 500 Models - C7769B, C7770B, C7769C, C7770C Designjet 800 Models - C7779B, C7780B, C7779C, C7780C Service Station Assembly (Required) C7769-60374 C7769-60374
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      1. Turn the printer off, then on to verify error. If no error attempt to verify functionality.
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        NOTE: If you are unable to release the Carriage by the previous process, remove the right end-cover and locate the main Service station gear (as pictured below in Figure 1) and rotate it counter clockwise approximately four revolutions. The Carriage assembly should now be free from the Service station. Figure 1: Service Station Gear
        bpp90134-1.gif
        1. If an obstruction is found and removed, plug the power cord in, turn the printer On and attempt to verify functionality.
        2. If no obstruction was found or the problem persists, continue with the remaining steps.
        3. Disconnect the power cord from the printer.
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        5. Open the top cover and manually move the Carriage to the left so that it is not over the Service Station (refer to Step 3 for instructions).
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        bpp90134-2.gif
        1. If the flag is correctly positioned continue with Step 16.
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          6. Follow the instructions on the Front panel.
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*If you find the solution helpful, please rate it!*

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