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I have a digital HD package from my cable company and have one HD box I rent and another I just bought from a friend that was originally set up with Comcast, which is a different cable company than I'm with. It is the same Motorola HD box that I have on my TV that was set up by the cable company. A friend who works for the cable company told me I could try doing a 3 finger salute to reset the box, because I wasn't getting any channels through the box I bought from a friend. I have everything set up correctly in terms of wiring. So I did the 3 finger salute and now the front of the Motorola box is reading "FR HUnt" and "E603, E607" I'm not sure what its doing, but my friend who works for the cable company said it is downloading software to reset itself. Does this sound accurate, how long should I expect this to take, is there a constant signal that is sent out by cable companies to reset a box?? Thanks for any help.

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Each DVR or box that allows you to access anything other than broadcast analog signals (channels 1 thru 100) has to be registered with your cable company. The box has an internal device number similar to the MAC address a wireless PC card might use to connect to a WiFi network. If that number is not registered as a box allowed to be on your account, then it will do nothing at all other than display those numbers you refer to. This is done to prevent you from buying a cable box from somewhere else, instead of renting the one from the cable company. The cable company looses that "rental" money if they allow this. You may be able to contact your cable company to see if they can add that box, and will ask you for numbers on the bottom or back of the box. You may also be required to pay an additional HD charge to have a 2nd HD box in your home, even if you own the box.

The bottom line is to contact the cable company, let them know what you have, and ask what is possible.

Posted on Dec 01, 2008

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