Question about HP Officejet 6310 All-In-One InkJet Printer

1 Answer

Fax problem

I did a fax test and everything passed. I had a fax sent in and it said error 252* what does that mean? what is my problem?

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  • vncnt_333 Dec 01, 2008

    odiegh, it is a hp 6310 all in one, should i have all my lines filtered?

  • vncnt_333 Dec 04, 2008

    Hey, thanks alot for the help had the telephone guy come change some things out and everything works now. thanks

  • bgist3 Apr 10, 2009

    try senting a fax but it keep saying poor line conditions.

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What type of fax is it? HP, Canon, brother etc?

HP error code 252 means.. . 252 Telephone line conditions were too poor to receive a fax.

*Reattempt the fax reception at a later time when line conditions may have improved.

*Configure the machine to start reception at a lower speed. *If the local machine received several pages of a larger document successfully, ask the remote user to transmit the document in several smaller parts.

Posted on Dec 01, 2008

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2 Answers

Error 350 - how do I fix this?


error 350 means a disconnection, from your machine to that of the remote fax machine. Disconnection can either come from a power shortage, defective or not so good telephone lines, a call-waiting mode on the telephone, a defective fax machine or manual interruption.

However under rare conditions incompatibility between the two machines may cause the remote machine to simply get this code.
Try these steps...

1. Press setup, and then go to TOOLS.
2. Press okay on TOOLS, then look for RUN FAX TEST. Then press okay.
3. It will print a fax test page. Check if everything passed.
4. If it passed everything, try to press setup again, and then go to ADVANCE FAX SETUP.
5. Scroll, down and look for ECM (Error correction mode), then press okay
6. Under ECM you will have to options "ON or OFF" try to choose OFF then press OKAY.
7. Now, try sending a fax.



Also you can try to reset the printer.
1. Take out the cartridges from the unit .
2. Make sure the unit is connected to the wall jack directly without any surge protector.
3. Unplug the power cord from the back of the unit ( without turning off the unit ) .
4. Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
5. Do not release the keys after a few seconds you will find the hp logo or bars moving across the screen .wait while the unit turns off.
6. After one minute turn on the printer . It will go into alignment phase > let it finish .
7. After its done > try to make a copy .
Note - you can also try the OK and CANCEL key combination in place of # and 6


Jul 18, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

I keep getting error message 388 whenever I fax to any number. I have been able to receive faxes. My all in one is an HP officejet pro L7580


Hi there,

You probably need to run the fax test to check if the fax mechanism is working fine.

Click on Setup Button ( ranch like symbol ) on the printer front panel.
Scroll down till you find Tools ( press ok )
Check for Run Fax Test ( Press OK )
It will print the test results and everything should pass.

To solve your fax issue, follow the steps below.

Click on Setup Button
Check for Advanced Fax Setup ( or Basic Fax Setup ) - Press OK
Look for ECM ( Error correction mode ) - Press OK
Turn the ECM OFF

Try to send fax. It Should work.

Regards,
Ron


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

May 16, 2011 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

Sent a fax and report came back with result message"error 390" What does that mean? regards Lisa


Hi Lisa,
According to the HP manual, this error code is consistent with a communication error. in other words, the machine tried to send your fax, but could not get anywhere.
I would:
1. Turn off the printer, then turn it back on. send a test fax to another number, see if it works.
2. check where your phone line connects to the printer, and make sure the phone line is plugged in to the correct phone jack on the device. If it is, take it out, and put it back in. Test sending a fax again.
3. If this doesn't work, test your fax line. hook it up to a phone- see if you can hear a dial tone from it. If so, the line is active. If not, you may need to troubleshoot for a phone line problem, which your telephone provider can assist you with.
4. If the phone line is alright, but the printer still doesn't work- something could be internally wrong with the printer. Call HP for further support, and they will be able to assist you by getting it repaired.

Jul 16, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

No Incoming or Out going Faxes Out going faxes


Press Setup Button on front panel of printer
Scroll to Fax Settings ( Or Advanced Fax Settings )
You will find ECM ( Error correction mode )
Turn it OFF

Try to receive Fax, IT should work

Jun 25, 2010 | HP Officejet J5780 All-In-One InkJet...

2 Answers

Comm error 252


Hi,

The comm error 252 occurs due to,

  • Telephone line conditions were too poor to receive a fax.
This error can be rectified by

  1. Reattempt the fax reception at a later time when line conditions may have improved.
  2. Configure the machine to start reception at a lower speed.
  3. If the local machine successfully received several pages of a larger document, ask the remote user to transmit the document in several smaller parts.
ENJOY! RATE THIS SOLUTION

RNJ VINOD KUMAR

Jul 15, 2009 | HP LaserJet 3050 All-In-One Printer

1 Answer

Hp laserject 3015 comm error 252


It is most probably the problem with line. Try to call from you fax machine and check the line condition.

Mar 24, 2009 | HP LaserJet 3015 All-In-One Printer

1 Answer

Wont send fax


Hi,

Error 350: Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Try these steps...

1. Press setup, then go to TOOLS.
2. press okay on TOOLS, then look for RUN FAX TEST. then press okay.
3. It will print a fax test page. Check if everything passed.
4. If it passed everything, try to press setup again, then go to ADVANCE FAX SETUP.
5. Scroll, down and look for ECM (Error correction mode), then press okay
6. Under ECM you will have to options "ON or OFF" try to choose OFF then press OKAY.
7. Now, try sending a fax.

Please let me know if the steps that i gave resolve your issue or not. So that i can still go ahead and give you another possible solution.

Thank you so much.

adonscott

Jun 29, 2008 | HP Photosmart C7280 Printer

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