Question about Kenmore Elite 45986 Front Load Washer

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I have a Kenmore Elite Quiet Pak 4 front load washer. I keep getting the DL and F11 error. The door is locked and won't open and the cycle will not continue. I can hear a small clicking noise in the control panel as if something is trying to connect but it doesn't and that's when the error signal comes on.

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  • Anonymous Dec 02, 2008

    I have the same problem and Sears phone assistance is a joke. Would never buy this machine again.

  • cbelle76 Mar 20, 2009

    i have the same damn problem i bought this washer off craigslist and what a rip off! NO WONDER the BITC* was selling it. I'm going to try and replace the switch & see if that helps if I can get one more year out of this machine I'll be happy! Thx equakeman for your solution!

  • Anonymous Mar 22, 2009

    I have the same problem. I've now unplugged the washer after each time I use it (unplug about 20 minutes between washes) and I haven't had the problem anymore. Don't know why this works but... :)

  • happymail Mar 24, 2009

    I have the exact same problem. I have paid for an assistance call from this organization. Let's see how it goes.

  • Anonymous Mar 24, 2009

    I have the same exact problem as Happymail, I keep getting the door lock error and F11 (which i have read means power failure) and the clicking noise .$800 in just the last 6 months to get this washer working to no avail. Just had the lock fixed again last week for $145 and it won't work again. I bought this machine brand new from Sears 3 years ago. The are a joke and so are all of their appliances which we bought many at the same time as the washer.

  • puttputt3 Apr 27, 2009

    I have had my washer for almost 5 years. Its worked fine till 6 months ago. f11 code all the time several restarts to finish load. I did purchase the 5 year warranty, and sears has been out 3 times in the last 5 months. They never fixed the problem. Every time they came out the said there was a loose plug at best, tested the load, "unloaded", and claimed it was fixed. I said it wasnt the 2nd and 3rd time, and that they hadn't tested it with a load. I have now scheduled my next service call and will be writing the better business bureau. Maybe they should use "duct tape" if they can't get the plug to stay. I wonder why the plug stayed for the previous 4 years? go figure. Make sure they use duct tape when the "fix" it.

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F11 eror is a serial coommunication error check the harness wirinbg tio the motor and cpu unit
check the drive system for worn part
check mcu motor the dl error fial code is for door lock error it will try to lock 6 times before error code is displayed that is the issue see repair clinic.com for help hope that helps

Posted on Mar 21, 2009

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I took the advice from someone that posted on this site about taking the top off and by taking the ccu unit and popping it loose from how it is held to the washer. This process is very simple to do. Once you have it loose, take some large rubberbands or small bunge cords and hang the ccu unit from these. It sounds crazy but we were getting the F11/DL code on every wash and now we have done several loads and not one error code. The best thing is we didnt spend any money to fix the problem.

Posted on Apr 25, 2009

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Read this here

hope it helps. Another person had the problem as well.

Posted on Dec 01, 2008

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2 Answers

We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...


The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

If the washer starts to fill but the drum NEVER moves, your MCU is bad

If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

Thanks

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the lock switch is probably stuck. make sure machine is off but plugged in still. Push in on the door while gently giving a couple of thumps around the lock area and the lock will probably "click" open.

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FdL Door lock error A Door Lock Error occurs if the door cannot be locked. It will try to lock it six times before displaying the error code.

Possible Causes / Procedure

• Door lock mechanism is broken or removed from door.
• Door switch/lock unit failure.
1. Unplug washer or disconnect power.
2. Check door switch/lock unit.
3. Check the wire harness connections to the door switch/lock unit and Central Control Unit (CCU).

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Sounds to me like the Main Computer has failed. F11 means it is not communicating with the Motor control Board. It has nothing to do with the door locks. Remove to lid of the machine to axcess Main control. Sometimes a tap or two on the board makes them work again for a short time. Leave unit powered down for a few mins to reset board.

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