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DVD drive on laptop doesn't read

Hello, I have a Gateway laptop MT6728 and the DVD drive doesn't read at all. even original DVD / CD.
The small light indicating that the drive is working when the disk inserted is working, but no reading at all.
Please help.


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  • toalgaeggy Dec 02, 2008


    it was the driver,

    I had to configure the Registry to revalidate the driver.

    and it's working

    See ya later

  • toalgaeggy Dec 02, 2008


    Step 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them from "Control Panel"-> "Programs and Features".

    Step 2 Delete Filter Drivers


    1. Click Start, type regedit and press ENTER.

    2. Navigate to the following key:


    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

    5. Restart the computer

    Step 3 Reinstall the DVDROM


    1. Click Start, type devmgmt.msc and press Enter.

    2. Expand DVD/CD-ROM drives.

    3. Right-click the DVDROM and click Uninstall.

    4. Restart the computer.

    If the issue persists, to get the issue resolved in a timely manner, I recommend contacting your computer manufacturer for more information.

    Hope it helps.

  • Jay Glendenning
    Jay Glendenning May 11, 2010

    Have you tried a cd/dvd cleaner disc? Although by the info you are giving it could just be a failed drive. It may be trying to "read" but that is failing.



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