Question about Ricoh FAX5000L Plain Paper Laser

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Aficio 5000L will not receive most faxes.

I have received a fax from a local company, but can't receive faxes from other states

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That is a problem with your phone service. Your fax machine does not care where the fax comes from.

Posted on Dec 02, 2008

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1 Answer

Want receive a fax


To receive a fax, first check to see if your telephone line has the capacity to send and receive faxes, a "conventional modem" sometimes is necessary, that may have changed with VOIP . Make sure to configure printer for faxing and that the Fax icon appears in the Printer/Fax window.. Follow all the basic set up steps to configure Fax, making sure all options are set correctly to enable where required. You might call your local phone company and ask them what you need to hook up a fax capable printer...or ask the manufacturer for the specifics of configuration for faxing.

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When I fax it says phone off hook. I get a message stating no answer.


Try dialing the FAX-number with your cell-phone.
Do you hear the "ring", or does the telephone-company give you a "busy" signal ?

Some FAX machines are "busy" -- receiving many FAXES from multiple customers -- reprogram your FAX machine to "retry" a few times.

Or, when a receiving FAX runs out of paper, it sometimes refuses to accept "new" faxes.

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Cannot receive faxes from a certain person.


Could they have converted to a DIGITAL phone service?

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its a fax error that states there is a line problem, problem is probably static in the phone line

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Richo Aficio 5000L Fax - Fax Operation not working !!!!!!!


First, determine whether the telephone line is working properly. Remove the telephone line from the machine and replace with a test handset. Try calling the fax number and see if you get fax tones on the handset. If not, there is a problem with line switching. If you do get fax tones, then the machine is at fault. Now plug the line cord into the machine, check that it is in the correct input jack, as there may be unmarked jacks open on this machine. Check the display and see that it is ready.Is the machine trying to communicate with another fax number? If so, change the service station fax number to a machine that is close by.(User Tools 2 then immediately 1998 start within 3 secs. then 13 and change the number.) Try to send or receive a fax and observe there is or not 3 sheets of data sent to the machine you just programmed as the service machine.So then, is the machine configured with 1 or 2 modems? Determine that the problem happens with both modems. If so, the modem is not suspect. Now let me stress this, that if you are not a qualified Ricoh technician, do not attempt any further checks yourself.
Next, do a complete level 3 reset. Remember that the machine may be configured with a feature upgrade card which may contain 999 additional speed dial numbers. Do not remove this card yet. However, repeat the receive checks with the memory card removed. If there is no Feature upgrade card or a fax on demand card in the left hand slot, then check the contents of system switch 16. If this is set to 1. If so, then the machine will not work unless a ic or data copy tool is present in the slot. Repeat the tests. Power off and remove the memory card and the feature upgrade card. Power on. Set System switch 16 to 0 and repeat the tests.
Theres more tests, but I don't have the space to go through them all, the manual is 300 pages.

Jan 24, 2008 | Office Equipment & Supplies

1 Answer

Not receiving some faxes


Hi , this problem are mainly caused by country code settings in the machine it might be that the country code settings were cleared some companys does not put the jumper on the battery on the back of the fax unit so when there is a power failure the country code resets back to default if you can tell me wich country you are i can get you the correct code and send you the prosedure on how to correct this .

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1 Answer

Fax confirmation


check the settings in the paper tray. Do you have a manual? Should be info in it to change paper specs.

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Is it set on auto receive or manual receive?

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Ricoh Aficio 5000L Fax Printer-Adding names to Group name


On every fax i've worked on, you cannot edit groups. You have to delete the group and start over.

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