Question about Keyspan (PS-4A) (PS4A) Print Server

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PS-4A Server Utility finds the PS-4A but can't connect (Utility reports thath the server has been found, reports the ip address, and gives the status that it is attempting to connect but never does connect). Figured that the settings on the PS-4A were scrambled, did power reset and hard reset (both kinds - momentary and 3+ seconds) but situation unchanged. Both the Win2000 OS system and the PS-4A are plugged into the same router. The Server Utility did connect with the PS-4A in this connection configuration when it first came. Initial setup of the PS-4A was not completed. Win2000 OS went into an immediate shutdown during the initial setup. After this shutdown event the utility was only able to find the server but not connect (the situation as it is now). In an attempt to correct the situation and return to initial state (1) removed and re-installed the utility on the Window2000 OS and, (2) did the three modes of reset on the PS-4A. These actions had no effect on remedying the situation as far as I can determine. Thems all the facts, Anyone have a idea on how to fix other than the obvious "return the product"? Thanks for your help. Tom

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Re: PS-4A

Tom, Are you logged in as administrator? Have you checked firewall settings on the machine and the router? Permissions(if not admin)? Have you checked the print spool service or another needed service. Just some quick thoughts. Tim

Posted on Jan 29, 2007

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ZPS2102, ZPW1000, ZPS1000 :: Trouble shooting tips for finding the print server using the utility

supporting troubleshooting links
? A: Please check the connection link light.

Temporarily disable all firewalls on your system even the Windows XP firewall
(for instruction to disable XP firewall, please go to )

Power cycle the print sever by unplug the power at the back (10 second).
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Set the computer which has the print server utility installed to have an IP of

(Test ping the print server / --
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Run the utility/hit the refresh button to find the print server again.
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2. By manually install the program into your system. (Browse CD to the folder: manual installation.)
It is recommended to use the 2nd method and run the PSAdmin utility from the system's programs after the installation is completed.
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For wireless print server, it is recommended to use Ad-hoc connection from a wireless computer to connect to the print server first. (follow the Quick Installation Guide booklet that came with the box on page 8)

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According to this site it it supports the use of HP's JetAdmin/Web JetAdmin utility which will allow you to configure the IP address as well as other features.

"Features such as full support for HP JetAdmin/Web JetAdmin"

Utility located here:

That same site also has this information about the ExtendView utility which may help you as well.

TROY LAN Administration Tools
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