Question about Kenmore 79012 / 79014 / 79019 Gas Kitchen Range

9 Answers

Kenmore gas range model 790 door glass shattered, handle problem

We have a stainless steel Kenmore gas range model 790 that has a problematic door handle - has fallen off 3 or 4 times, tried to secure it but seems screws are too short? (And door is so heavy, doesn't stay open unless opened completely, am always worried about it. On Thanksgiving, my daughter was home alone, trying to take turkey from oven and door handle fell off, heavy door nearly closed on her and outer glass shattered! Is there a recall on this door (have read a few reports of faulty handles and glass on this model but can't find the correct parts). Do you know the part number and schematic to replace and repair the door glass? Is there a solution to the faulty handle?
Thank you!

Posted by on

  • 11 more comments 
  • Anonymous Dec 28, 2008

    I vave the exact same problem

  • acrockett200 Jan 08, 2009

    My glass door also shattered and My oven will not come on. The display cut off and the oven is completely out

  • Anonymous Jan 10, 2009

    Same problem, thanks sears!

  • coolhand583 Jan 12, 2009

    seems the handle screws are too short ..... any fixes?

  • keerrt Feb 15, 2009

    I have the same problem. What a waste of $1000.

  • Anonymous Feb 16, 2009

    I have the electric Kenmore range 790 and my handle keeps falling off and the outer door panel is now bent. I have spent numerous hours on the phone with Sears to get this resolved. I just filed a complaint with the consumer product safety commission (cpsc.gov) and suggest everyone else also file a claim to get this recalled

  • Anonymous Feb 18, 2009

    We're having the same problem. Kenmore Electric Range Model # 790.9621.3408 The screws are too short, yet Sears says there is no manufacturing issue. HELLO...the freakin handle falls off, leaving the glass piece falling to the floor, and then trying to pry open a hot stove with no leverage! How many other people are out there that this has happened to? The service repair man this morning said he's seen it over and over again, and Sears tells him to 'watch what he says.' Can we say...Cover-up??? I will fight Sears on this tooth and nail. I'm not falling for your little scam, and I hope others won't either! I am going to file a complain as the other post mentions.

  • Anonymous Mar 03, 2009

    same problem as others on here. switching the bottom drawer handle helped for a while but now it is doing the same thing. horrible design

  • jtemple Mar 18, 2009

    same problem as others, switching handles worked for a while. calling sears was no help and aggravating, has anyone tried slightly longer screws ??? having a heavy oven door only held together by screws into a plastic handle is stupid.

  • Anonymous Mar 28, 2009

    This product should be recalled. I went to open the door and the handle fell off and it was hot so what do you do? This is a safety risk. The glass could fall, shatter and cause injury. I have a Kenmore electric range model 790. The design is terrible and I will not purchase from Sears if this is the type of products they are going to sell. A metal screw in a plastic handle is a bad design idea.

  • mj1985 Apr 05, 2009

    My door handle on my Kenmore 790 has broken off at least 5 times. This is frustrating and Sears wont help. Everyone please send your complaints to the Attorney General of your state. Enough complaints will ensure they recall this and have it fixed.

  • Anonymous Apr 19, 2009

    I have experienced the same problem with my Kenmore Model 790 electric range. I was removing some food from the oven and one side of the oven door fell off making it very difficult to keep from dropping the food or slamming the heavy door on my hand.

  • Anonymous May 20, 2009

    Model 790..., color, black; purchased in 2006. The oven door handle has now fallen off a dozen times; it was mostly one side that would not stay attached with the screw but the most recent incident (may 2009) included the entire handle falling off, the door glass coming out of the flexible, sheet steel side brackets, and then sliding across the kitchen floor; luckily did not break... the oven was hot so I had to use the two dangling, handle screws to pull open the door, hold it with one hand so it didn't close on my arms, and retrieve the dinner... I was ready to boot the whole thing out the door... what a disappointing product...

×

9 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

We have suffered the same problem for the past 3 yrs. We first had the door all fall apart and I screwed it back together thinking that someone missed tightening a screw. Then shortly after the 1 yr warranty was up it happened again. Sears would not help, first told me that there was a recall, then not. After 6 departments and 12 people later they sent me on to whirl pool the manufacturer who said "see sears".
Anyways since we are abandoned by Sears who we trusted (as parents did) we are on our own, here is how I solved it.
After several times of the screw popping out and chipping and stripping the treads in the handle; I too switched out the bottom handle with the top but now at 3yrs old both handles had the threads stripped and chipped and the oven door fell apart during Thanksgiving dinner with the mother law 2009.
The next step for me after another round with Sears with no results (except they said it was common problem) and a letters to Att. Gen. (keep the letters flowing as they are hearing) was to go to the hardware store. I was able to find (not at the main hardware stores, had to go to mom/pa old fashion hardware store) a packet of #10 Sheet metal screws (Stainless steel) 2 1/2" long and a flat washer. This worked. Cost $1.18. Note it does strip the factory threads, so if your present threads are not too bad you may not want do it. You need the washer because the 2 1/2" is slightly too long. 2 1/4" would be a better length but I could not find them.
I would think Sears would want to avoid the bad press by sending all of us $1.18 worth of hardware out. Sears offered to sell me new handles, but I was not about to give them any more of my $.
And I agree it is a very stupid design to have to small handle (where the most stress is) holding the door/glass together.
Note if glass breaks, do not mess around, buy the proper part to go back in.

Posted on Jan 21, 2010

  • Jeanne Odom Aug 12, 2013

    Thanks for the advise. We've had the same problem with the handle falling off and the door coming apart. Called Sears. Three and 1/2 years later and they are still not acknowledging the problem or suggesting this simple fix. Can't believe they would be so ignorant. $1.88 worth of parts is costing them a lot of customers.

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

The bottom drawer handle is exactly the same as the oven door handle .... you can just switch them for a temporary fix... i am going to the hardware store tomorrow to see if they have a 10-24 screw that is a little longer than the 1.88 inch original.

Posted on Jan 12, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

We have the exact same problem. This design is totally unacceptable! Thank you for the suggestion of switching the handles as a temp fix (they don't appear to be exactly the same, but we'll give it a try). Has anyone found a permanent solution? This wasn't a 'cheap' range....we expected better craftsmanship.

Posted on Mar 29, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I followed georite's solution and just put this steaming pile of junk back together with some 2 1/2" #10 screws and a washer.

Now the only problem is that the metal along the bottom edge of the glass is bulged outwards, perhaps from the impact of slamming shut when the door-handle fell off. I don't know if any gas is going to leak out of this thing - I feel that I'm sitting on a time-bomb, and I'm not pleased in the slightest.

Posted on Sep 07, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Georite got it right. I just purchased two 2 1/2 inch no. 10 stainless steel sheet metal screws and washers. I replaced the original screw, which is really just a blunt end 2 1/4 sheet metal screw, on the bad side and kept the original on the other side. It worked like a charm. The first few threads on the bad side were stripped, and the extra length was the answer. Thanks Georite. Took me two minutes and $1.06 to fix it. Terrible design flaw and shame on Sears, who I really believe will be history within two years. Mark it down.

Posted on Jun 27, 2015

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 4 Answers

Be careful when tightening the oven's door handle. Even slightly over tightening would likely result in the glass shuttering (which is what happened to me), because tightening the screws pulls the handle and presses it against the glass. This is not a good design in my opinion. I'd rather give up on a couple inches in the width of the glass, than be unable to adequately tighten the screws fastening the handle and risk shattering the glass.

Posted on Aug 27, 2013

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I am having the same issue. I have to keep tightening the screws, which seem to come loose very easily. We bought all of our appliances from Sears when we moved into our house 9 years ago. We have had to have some kind of repair done on 4 out of the 5 appliances and it's not like I am abusing them. All of the repairs, of course, have needed to be done right after the warranty is up. We have done all of them except one. I will never buy appliances from Sears ever again. They charge too much to come fix them and are not very helpful.....so much for good customer service.

Posted on Jan 14, 2013

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I've had the same problem, too. My started 2 weeks out of warranty. Sears' main concern was why I hadn't purchased an extended warranty... I replaced the screws with sheet metal screws as suggested in this post - it lasted about a year or so. I then switched top and bottom handles. I'm on my 4th repair. I used to be a faithful sears customer - appliances, yard equipment, tools, clothing, tires, flat screen tvs, etc. etc. Since this I have purchased absolutely NOTHING! Furthermore, I will continue to bad mouth Sears any chance I get. There products are not the products that my parents depended on... Solution to this problem, btw, is to spend your money where you'll get good service

Posted on Aug 19, 2012

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

In my observation the handle comes loose because the door cap (part 316411500 A D) is broken or missing a tongue that fits over the door. The screw works loose because one side of cap pulls away from the door instead of being held by the overlapping tongue. The cap I think costs around 50 bucks, but I may also switch the handles top/bottom since the threads may be a little worn when I purchase the cap.

Posted on May 05, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to remove oven door


Bertazzoni X366GGVX Stainless Steel Gas Range Remove ...

www.fixya.com > ... > Bertazzoni X366GGVX Stainless Steel Gas Range
Bertazzoni X366GGVX Stainless Steel Gas Range"remove oven door" Questions. Question about Frigidaire Kitchen Ranges. 1 Answer ..

Aug 11, 2015 | Bertazzoni Kitchen Ranges

1 Answer

Elite range


This pertains to model 790 Kenmore ranges, comprised of an oven door handle that is mounted on the door's glass.

Be careful when tightening the oven's door handle. Even slightly over tightening would likely result in the glass shuttering, because tightening the screws pulls in and thus presses the handle against the glass. This is a problematic design in my opinion. I'd rather give up on a couple inches in the width of the glass, than be unable to adequately tighten the screws fastening the handle and risk shattering the glass.

Aug 24, 2013 | Kenmore 79012 / 79014 / 79019 Gas Kitchen...

1 Answer

Kenmore Elite Gas Range C970-441833 - how to clean between glass on the oven


You have to take out the handle screws, all of the srews on both sides of the door. And if you look at the bottom of the door, you should see about 3 or 4 screws as well. When you take out the screws, the inner door should lift right off. PAY ATTENTION TO THE FRAMEWORK AROUND BOTH OF THE GLASS PIECES. IF YOU DO NOT REASSEMBLE CORRECTLY, NOT ONLY IS THERE A CHANCE OF HEAT ESCAPE, BUT YOU ALSO STAND A RISK OF SHATTERING THE GLASS

Jan 31, 2013 | Kitchen Ranges

1 Answer

Clean oven burner


DeBruce Polish is Odorless, Non-Toxic and non abrasive and perfect on stainless steel, glass cook tops, polished granite marble and more. DeBruce Polish is Odorless, Non-Toxic and Non Abrasive. DeBruce is perfect on stainless steel, glass cook tops, polished granite marble and more. We buy DeBruce at debrucepolish.com.



Feb 23, 2010 | Kenmore 79013 Stainless Steel Gas Kitchen...

2 Answers

Were can i find a manual for this model?


depending on the age of the range the actual kenmore model number will begin with a three number prefix... they are currently using 790... so your model number will look something like this "790.47173xxxx" the x's on the end being some other numbers usually the last two or three are zeros... a really great website for finding manuals is www.managemyhome.com

Oct 07, 2009 | Kenmore 47153 Stainless Steel Dual Fuel...

1 Answer

Model 790 Glass Shatered


SEARS advised me 24AUG10 the screw per their Parts print is supposed to be 2 1/4 inches long. The reason our handles fall off is because the oven MFG installed many screws that were too short. Mine were 1 3/4 inches long. Keep in mind that this oven door is a sandwich, with the oven door glass trapped in there. There are compression spring brackets that when you screw the handle on, place pressure on the glass. If the screws are too short, you have to exert a lot of pressure just to get the treads to engage. When you tighten screws that are too short, excessive pressure is placed on the glass by those spring brackets. Many times the brackets actually bend. This is all due to the short screws that the mfg installed. To date, SEARS admits no accountablilty. I have sent them pictures of my 1 3/4 long screws the mfg installed! I explained to them in detail why the handles fall off and why the glass explodes. If they do not repsonde responsibly, then they are blatantly and purposely ignoring the issue. A Class action law suit may wake them up and also may be why the are dancing around this issue. Bad for us, but cheaper on them to wait to see if a suit is filed because this would be a huge recall.

Aug 18, 2009 | Kenmore 79012 / 79014 / 79019 Gas Kitchen...

1 Answer

GE OVEN/RANGE INSIDE GLASS ON DOOR SHATTERED.


You will need a window pack, part number WB56T10152 which is not hard to replace. You should be able to order it right from GE, or an appliance repair firm can get it for you, often without extra shipping if they can combine it with other parts they need to order. Should set you back just over $100. You can remove your oven door to make it easier to work on. Use a little screwdriver to pull down the little square hole you will see on the top of the hinge opening on the frame of the oven on each side. That little metal part will lock the hinge open. Next, lift on the door and pull it toward you. The hinge actually stays with the door and lifts right out of the rectangular opening in the oven frame. Reverse procedure to reinstall repaired door.

Nov 29, 2008 | Frigidaire FEF336BC Electric Kitchen Range

1 Answer

Glass door force4@optonline.net


First remove the door. (on this model I think you open the door part way and pull up to remove it from the hinge) Set the door so that the handle and glass are facing down. Remove the four screws from the bottom and two screws from the top the whole door should just pull apart after that.

NOTE: Make sure you look at where all the trim and stuff is sitting before taking it apart.

Good Luck

Nov 03, 2008 | Frigidaire FGF337EC Stainless Steel Gas...

1 Answer

47153 Cleaning Glass Door


stains on inside of outer most glass???. the instruction manual should explain oven door removal procedure. after taking off door a few screws around perimeter of door will relase the outer door skin/ glass. giving you acess to clean it. I wouldn't reccomend digging down much further htat that though, too many screws and panels and nonsense.

Mar 05, 2008 | Kenmore 47153 Stainless Steel Dual Fuel...

Not finding what you are looking for?
Kenmore 79012 / 79014 / 79019 Gas Kitchen Range Logo

3,271 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Kitchen Ranges Experts

Dan Webster
Dan Webster

Level 3 Expert

8147 Answers

Cindy Wells

Level 3 Expert

4751 Answers

Mike Carew

Level 3 Expert

958 Answers

Are you a Kenmore Kitchen Range Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...