Question about SanDisk Sansa e200 MP3 Player

6 Answers

Freezing at "refresh database!

I have a new sansa e200, and now every time i turn it on it always freezes at the "refresh database" and always at the same place...i tried to reset it but it doesnt work because nothing will work until it turns on. does anyone know whats wrong?

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  • alligator27 Dec 21, 2007

    i have the exact same problem.

    ive reinstalled the firmware and done that recovery mode thing.

    neither of them have worked.

    and in order to delete my songs the computer has to recognize that my sandisk is connecting and it's not recognizing it.



    gah, help me please. ]=

  • Anonymous Dec 22, 2007

    will not let me sync music from my computer

  • TheMarkster Jan 05, 2008

    I kept getting a freeze up at the refresh database screen. On a hunch I figured the problem had something to do with the id3 tags on some of the mp3 files, so I used mp3tag (freeware program) to blank all the comment fields on all the files I was trying to upload. I also set all the genre fields to rock. That seems to have solved the problem. For now...

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6 Answers

Hi, again. The solution I found in the web page before, involves the complete re-formating of your sansa. So, take this in count, before to proceed. You will lose all the content in your sansa device, but this was the only solution in my case. bye.

Posted on May 25, 2007

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Hey, I forgot something: The solution I got in the web page before, was ok, but the process involves the complete re-formating of the device. So you will lose all the content in the sansa device. Take this in count before to proceed.

Posted on May 25, 2007

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Hi, I GOT IT, see this page: http://www.anythingbutipod.com/forum/showthread.php?t=11233 This was so good for me and I hope can help you. bye

Posted on May 25, 2007

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I have a new sansa e200, and now every time i turn it on it always says "not enough space for music DB. please free 6 MB " and I had the same problem of dark master and I did step by step the solution that alex8642 wrote but I got an other problem " not enough . . . " please help me :S

Posted on May 09, 2007

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Hey the place to get the firmware installer is http://www.sandisk.com/Retail/Default.aspx?CatID=1376

Posted on Apr 11, 2007

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I had the same problem once with my NEW one as well. You have to reinstall the firmware then erase all your music if you can't find any corrupt files on it. to get the new firmware, you must dowload it from somewhere (can't remember exactly) and then start your mp3 in recovery mode (turn "hold" on and hold "record button" until recovery mode shows up and asks you to put files on 16 meg removable disk.) the firmware to be exact. once you have the firmware files, put them on that 16 meg removable disc then disconnect mp3 and it will reset. it shouldn't want to refresh database. at that point you should delete all your music and start from scratch. I know it sucks!:(

Posted on Feb 10, 2007

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Sansa e270 freeze if switch on,it indicates,REFRESHING DATABASE"


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Jul 08, 2010 | SanDisk Sansa e250 MP3 Player

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Refreshing database


User guide for Sansa e200R:
http://mp3support.sandisk.com/downloads/um/e200r_userguide_en.pdf


Check this link for Sansa e200 "freezing in refreshing database",
2 steps to follow up:
http://kb.sandisk.com/app/answers/detail/a_id/34/kw/e200r%20freeze/r_id/101834

1. Reset the device as described on the site of Sandisk.
http://kb.sandisk.com/app/answers/detail/a_id/189

If resetting didn't solve your problem
2. Update the firmware.
http://kb.sandisk.com/app/answers/detail/a_id/306
2.1 Use the Sansa Firmware Updater for a download of your device
with the next link:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe
2.2 Follow the instructions "update the firmware" for sansa e200 series:
http://kb.sandisk.com/app/answers/detail/a_id/306/kw/e200r%20freeze/r_id/101834

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Frozen sansa at refresh database


This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

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This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

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Need help to solve me problem


Hold down the power button and wait........


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Feb 18, 2008 | SanDisk Sansa e200 MP3 Player

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Refresh database


Sansa e200 provides a RESET function for unresponsive units. Press and hold the MENU button for 15 seconds, and this should work to regain normal funtionality. Please note: settings and adjustments from the last operation WILL BE LOST. The files however should remain.

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