Question about SanDisk Sansa e260 MP3 Player

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Won't turn on

Well i got a sansa e260r for christmas and it was all good until i think i might have disconnected it improperly from my pc and when i did only the thumbwheel was lit up and it did nothing, usually it says "refreshing database" and continues to stay on. now i can't turn it on and whenever i push the power button or plug it in nothing happens but the thumbwheel lights up. i've tried resetting it and ive tried taking the battery out but nothing happens. i think i'll call up tech support, but i hope somebody can please help because i've put my whole music library on here and deleted it all off my pc.

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Re: won't turn on

Same things here. If you can't power down, Try holding in the center button or the rec. button that has worked for me. Now if I could only get my e260 to power up I will be back in business. -Mac

Posted on Oct 06, 2007

Re: won't turn on

I've had nothing but problems with my e260 since I bought it. It's been freezing, showing corrupted album art, etc. I installed the firmware updater yesterday and today after repeately trying to get it to boot into MTC mode I got the "glowing thumbwheel, no screen" problem. I opened the back and popped the battery out for a second and put it back, and the unit started up for me. Based on past performance, I can't see it running for long, though.

Posted on Jan 29, 2007

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The software on my sansa e260r is completely gone, when i start it up it reads" load main image failed, switch to recovery mode


Firmware on the player can be reinstalled in 2 METHODS.
In both methods the player should be in USB connection mode MSC = recovery mode.
How to switch the player into MSC mode:
0. Player not connected to a computer.
1. When the e260R is not OFF, on the player press and hold the
Power/Menu button for 15 seconds to turn the device completely off.
2. Slide the Hold switch, so the orange portion shows.
3. On your PC, double-click My Computer
4. On your Sansa player, press and hold the REC button while connecting it to the PC.
5. Release the REC button when a 16MB-FORMAT drive partition appears under My Computer.

On a computer running Windows, you can use the Sansa Firmware Updater to get an automatic download of the firmware for the e260R.
How to use the Sansa Firmware Updater [METHOD 1]:
If not installed yet, get the Sansa Firmware Updater to download:
Right click the link above and Save target as... ; save the Installer to a location on your computer, install and run the updater on your computer. Select Firmware in the updater and Download Now, to start downloading the software for the player.

When you prefer to download manually or if you have another operating system, the firmware can be downloaded from the forums site [METHOD 2]:

May 30, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

Sandisk Sansa e260r

Open Windows Media Player with the Sansa connected.
Open the Songs folder that is underneath the icon of the sansa player. Left-click a song, and hit the Delete button on your computer's keyboard.

Mar 21, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Can't load songs onto my Sansa e260r

Comment by moche, posted on Feb 09, 2008

Feb 09, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Please help my sansa e260

ok plug it in to computer look for driver g click on it then format this will solve your delema

Jan 18, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260R

Try the following:

Please copy and paste the following links into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your desktop.


1. Double click on My Computer so that you can see it on your screen.

2. Turn the player off.

3. On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange colour.

4. On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under "My Computer" called "16MB FORMAT". Once you see that icon you may release the Record button.

5. Double click the RHAPSODY- file you downloaded earlier and open it. You will need WinZIP or WINRAR to "unpack" it. Inside you will see a file named PP5022.mi4 drag this file onto the 16MB Format in My Computer mentioned before.

6. Double Click on the Sansa.rar and open it. Drag the Sansa.fmt file into the 16MB Format as well (this forces the device format and erase all data)

6. Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.

7. Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

Best of Luck.

Nov 13, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Will not play purchased yahoo music

Check your manual or contact makers web site - there are many variations on types of players

Jul 07, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer


I'm sorry to say this but you will probably end up having to return it as tons of people including me have had to do. I got one for Christmas and it worked for a day, just a day, imagine my horror when it didn't work anymore it did the same exact dumb freezing thing. Sansa has offered a solution but it's just crap. Return it to save yourself some time and frustration, think about buying another mp3 that has better feedback from buyers, like say the creative zen 1gb for 89.99 its a good alternative that I'm going to buy as a replacement for my sansa it's more money but its worth it you get what you paid for. If not the creative zen than choose carefully the mp3 your going to buy go to websites that show customer feed back. I'm sure if I'd have not wanted a sansa if I had know so many people's kept freezing. Don't be sad, happy mp3 shopping!

Jan 04, 2007 | SanDisk Sansa m240 MP3 Player

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