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A piece of paper jammed and the printer turned completely off. I was able to get the paper out, but I cannot get the printer to tun on.

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  • barbeque Dec 01, 2008

    yes, I did unplug it for 30 minutes and when I plugged it in again, it still didn't work. HOWEVER, i turned the power surge off and back on and it worked. Thank for your help

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Remove mains power for a few minutes then reialign the cartridges


regards

Posted on Dec 01, 2008

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Presumably this error follows an actual paper jam (whether the culprit has admitted it or not). The following is general advice that applies to paper jams in most printers, copiers, etc.

In my experience at least 98% of paper jam errors are because a piece of paper is still caught inside the printer. The remainder are generally due to a damaged paper jam detector (usually a small plastic arm which actuates a switch inside the printer) or less commonly a failure on the PC board which senses paper jams.

Please return to point 1 and look (again) for a piece of paper jammed in the printer. If the jammed paper was torn from the printer, only a small remnant has to remain inside the printer to generate an unclearable paper jam error.

Switch off the printer at the wall and unplug it. Remove the paper tray from the printer. Check to see if the printer has an access door in the rear to allow you to see inside (open it). Open any other external flaps (eg. manual paper feed tray) that will allow you to see inside. Open any internal flaps or levers designed for user operation and usually indicated with a green or orange coloured tab. Occasionally a page can wrap completely around a roller and be very hard to see. Be very suspicious of any 'white' roller' - check at the ends to note if the roller is actually a different colour with a complete page wrapped around it (generally then only removable by tearing other than complete disassembly by a professional). If paper was torn you may need a pair of tweezers and some determination to remove any small paper pieces wedged inside the printer. Ensure the printer is unplugged from the wall and avoid damaging any rollers or other parts inside the printer. Always remove jammed paper by pulling it in the direction of normal travel only. On rare occasions very serious paper jams may need expert service to dismantle and reassemble the printer.

After finding and removing all paper pieces, return all levers, flaps, doors, paper trays etc to original positions, reconnect power to the printer and test.

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Ran out of paper, tried to print four files and now the printer is completely locked up. All four top lights are on (Toner, Paper, Drum,. and Ready). The printer does nothing after going through every...


  1. Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
  2. Step 2 Turn off the printer.
  3. Step 3 Remove any paper trays. Inspect them for wrinkled or damaged paper.
  4. Step 4 Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. Step 5 If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
  6. Step 6 266_a1.jpg If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. Step 7 266_a2.jpg If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though.
  8. Step 8 Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. Step 9 If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

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Paper jam


Introduction

The flashing error code that indicates a jammed printer is the digital-age equivalent of a flat tire. Sooner or later it happens to everyone, so you'd better know how to get things moving again if you want to finish your print job.
Instructions
Difficulty: Moderate Steps
1 Step One Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.

2Step Two Turn off the printer.
3Step Three Remove any paper trays. Inspect them for wrinkled or damaged paper.

4Step Four Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
5Step Five If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.

6Step Six Click to enlargeIf you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. SEE PICS http://www.imagehost.ro/pict/0104361047293b9a4006c.jpg
7Step Seven Click to enlargeIf the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though.SEE PICS http://www.imagehost.ro/pict/0104365847293bcaa9870.jpg

8Step Eight Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
9Step Nine If the printer paper jam message still appears, then there is still some paper in the printer.
Reinspect the paper path.

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